Director, Account Executive

Meal Suite, an Inc. 5000 Fastest‑Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada;
Dallas, TX, USA; and Ho Chi Minh City, Vietnam. Our suite of end‑to‑end food service technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

A career with Meal Suite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.

We’re looking for an experienced Director, Account Executive to join the Meal Suite team. Reporting directly to the SVP of Sales & Revenue, you’ll play a pivotal role in shaping and scaling our customer experience strategy – establishing the processes, standards, and culture that will ensure every customer journey is seamless, impactful, and aligned with our mission to deliver exceptional value.

• Lead and mentor the AE Team to perform as a high‑performance team, resulting in achieving or exceeding sales targets. Support TA activities, training, performance management of AE team
• Design and implement effective sales strategies, territory plans, and pipeline management processes. Provide accurate sales forecasting and insights to ELT
• Partner with Marketing, Customer Success, Partner and Product teams to ensure a seamless buyer journey
• Analyze performance metrics and coach to ensure goal achievement is being made
• Participate in prospect meetings and deal negotiations when required

• I gained my knowledge through formal education (Bachelor’s or MBA in Business, Technology, or related fields), 10+ years of direct experience in sales, SaaS, and leadership roles in global customer service organizations including an additional 5+ years of direct experience with leading and managing a team.
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and other international locations if required for role).
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate.

• We are passionate people that care about others. The heart of what we do comes down to our mission to deliver smiles and satisfaction to the continuum of care through an all‑in‑one food service management technology. Learn more about what we do here.
• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
• We’re growing sustainably. A career with Meal Suite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
• We take care of our employees too! Here are just a few of the great things we offer:
• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day.
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on‑site gym (Dallas) and access to Teladoc (Cambridge).
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work‑life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
• Participation in our equity program – we are committed to helping you plan for your future!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive…