Sales Support Specialist

Sales Support Specialist

IMCD US currently has an opening for a Sales Support Specialist. This role is based in our Corporate Headquarters in Westlake, Ohio.

IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today. Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results.

IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.

• Provide sole support to six to seven sales team members.
• Enter sample requests to principals and follow up on non‑standard samples.
• Gather inventory information for sales team.
• Gather pricing information on product lines.
• Locate and forward documents needed for customers.
• Handle literature requests.
• Compose pricing letters/emails.
• Create action items and monthly sample reports.
• Maintain departmental Excel spreadsheets.
• Back up for Receptionist once a week (phone/mail duties).

• High School Diploma with equivalent experience.
• A minimum of 2 years administrative/customer service.

• Associate degree.
• Experience in a fast‑paced environment.

• Business Acumen.
• Problem Solving/Analysis.
• Customer/Client Focus.
• Communication Proficiency.
• Teamwork Orientation.

This position has no supervisory responsibility.

This job currently operates on a hybrid schedule rotating between in‑office and remote work environments. This role routinely uses standard office equipment.

This is a full‑time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.

Limited travel is expected for this position, approximately 10%.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

If you want to make a real difference and work for a growing and expertise‑driven company, then we’d love to hear from you. We’re looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you’ll be part of an entrepreneurial, fast‑growing group of ambitious and like‑minded professionals, where you’ll have the freedom to make your own mark.

We are committed to delivering value and acting responsibly. As we grow, we keep our founders’ entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands, and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.