Business Analyst

Founded in 2016, ARU has quickly risen to become the U.S. leader in Specialty property insurance underwriting, product development, loss control, and technology.

ARU continues to grow at a rapid pace, and we are currently seeking an experienced Business Analyst to work in a newly formed company unit focused on launching new lines of business.

"I started ARU in 2016 at ground zero, with zero customers, zero revenue, and one big foundational idea: other market participants were operating fundamentally flawed models that were not sustainable. I strongly believe ARU could deliver substantial value by making a clean break from the legacy underwriting methods -- and by building a completely new and innovative approach. But - I must say, believing it and executing it were two very different things, ha!

While it certainly has not been easy, amazing work by the ARU team has generated superlative growth and profitability results, and it continues to be incredibly fulfilling to see ARU's original mission be realized.

We are now seeking a Business Analyst. If you are a world-class insurance operations professional who's seeking to do the best work of your career, I invite you to reach out to us."

The Business Analyst will be the primary liaison between project resources and various business units, who will elicit, analyze, communicate, and validate requirements for changes to business processes and IT applications/systems. Acts as a technical consultant for business problems and opportunities, and may provide insight for possible technical solutions that enable the organization to achieve its goals. The role will work on multiple programs with lines of business within the Property and Casualty Insurance field.

• Conduct interviews and lead requirements gathering sessions with business representatives to elicit and define business requirements for system development.
• Take a lead role in producing high-quality, thorough, accurate, and detailed documentation of business functional requirements, which can be easily communicated to and understood by those who must base their work on those requirements, such as application developers and programmers
• Define and document non-functional system requirements, including reliability, performance, and system support, and ensure that these are effectively communicated to technology solution providers
• Act as the liaison between the business community and the development teams through which requirements flow, serving as a translator from business language into technical specs and vice versa. This will include communicating issues to business stakeholders to gather feedback for development teams
• Work with application developers and vendors to analyze and develop the conceptual design of system components
• Create and maintain thorough, detailed, and comprehensive tickets for system development, bugs, and features, which should be composed and delivered consistently
• Develop and maintain use cases and workflow scenarios
• Oversee user acceptance testing
• Conduct issue triage and escalation as it relates to requirements/technical issues for the client/project
• Act as Subject Matter Expert for internal and external contacts for assigned projects and processes
• Performs other duties as assigned

• BS/BA Degree from an accredited college or university, preferably in Business Administration or Information Systems
• 6+ years of experience as a Business Analyst and solution delivery-focused capacity, specifically in a Property and Casualty Insurance business environment
• Experience/exposure to business analysis methodology, process improvement methodology, project and risk management, and industry-related tools
• Direct experience working with Policy Administration software applications
• Able to work directly with clients to understand business requirements on a project basis
• Able to work independently with minimal supervision
• Proficient with spreadsheets and other modern technology; able to learn new systems quickly
• Exceptional thoroughness, accuracy, personal organization, time management, and record-keeping skills
• Deliver excellent customer service to internal and external stakeholders.
• Perform with a high level of polish and professionalism in all spoken and written communications, addressing all interactions tactfully.
• Complete all duties with a sense of urgency, thoroughness, and accuracy, recognizing that how we work and interact with others is just as important as what we do.

• Maintain a professional home-office set-up with desk, chair, and space to work. (technical equipment provided)
• Have reliable high-speed internet.
• Ensure office space is an enclosed, separate, non-shared room free from distractions, including members of the household or pets.
• Must be willing and able to work either EASTERN or CENTRAL business hours (8-5)

Come work with top-tier professionals in a…