Product Manager

About Us

Smith.ai builds AI voice agents that redefine how SMBs handle phone calls — allowing businesses to book appointments, take payments, and manage complex call flows without missing a beat. We serve a wide range of businesses, from law firms to home contractors and many other service-based companies, leveraging the latest in LLMs, speech‑to‑text, and text‑to‑speech to deliver human‑like conversation h over 4,000 SMBs already trusting Smith.ai

(and staying with us thanks to world‑class retention), we’re driving the next wave of AI innovation where it matters most: real‑world customer interactions.

As a Product Manager, you’ll contribute to the development, launch, and ongoing improvement of our products and internal tools—most notably, our AI Receptionist. You’ll work at the intersection of strategy and execution, helping shape product direction while diving into the details to scope, de‑risk, and deliver features that matter. Recent projects include supporting the development of a custom greeting feature and creating clear, engaging video documentation for both internal teams and customers.

You’ll thrive in a fast‑paced, high‑growth environment where balancing user needs with business goals is essential. As part of a small, collaborative team, you’ll play a key role in influencing both our product and our culture.

Reporting to the Director of Product, you’ll help advance our product vision by translating real customer problems into thoughtful, scalable solutions.

You thrive in dynamic environments, bringing a thoughtful, solutions‑oriented mindset and a strong bias toward action. You’re a systems thinker who can communicate complex ideas clearly, and you balance hands‑on execution with an eye toward long‑term product goals.

More specifically, this role is a great fit is you are:

• A proactive communicator who can move work forward with appropriate guidance
• Comfortable navigating ambiguity and committed to driving measurable results
• Curious and eager to understand problems deeply, learning from teammates and customers alike
• A quick learner who sees challenges opportunities for growth
• Focused on making meaningful progress rather than chasing perfection

If you prefer to work entirely independently, this may not be the right role. We’re looking for someone who thrives in collaboration, adapts quickly, and contributes actively to a supportive, team‑driven environment.

Drive Product Development: Manage features from ideation through launch by defining requirements, scoping work, and coordinating timelines. You’ll also support the bug‑triage process for the AI Receptionist, ensuring high‑priority issues are quickly assessed, communicated, and resolved to minimize customer impact.

Help Shape the

Roadmap:

Partner with stakeholders to refine product direction and contribute to a roadmap grounded in customer needs and business goals.

Collaborate Cross‑Functionally: Work closely with design and engineering, and partner with founders, Product & Ops teams, customer support, and marketing to design, validate, and launch new products and features.

Analyze Opportunities: Conduct business and user analysis to understand market trends, identify customer needs, and surface opportunities for improvement or growth.

Learn the System: Develop a deep understanding of how our tools work today—their strengths, limitations, and edge cases—so can recommend improvements while recognizing when scope is expanding.

Prioritize Effectively: Maintain and organize the product backlog by weighing dependencies, impact, and tradeoffs to support efficient delivery.

Improve Processes & Documentation: Help extend successful processes across teams, support operational excellence, and ensure important knowledge is captured through clear, accessible documentation.

Must Have:

• Based in or operates primarily within the Eastern Time Zone (EST)
• 2‑4+ years of product management experience, delivering user‑focused solutions.
• Experience in startups (Seed to Series B).
• Successful team‑based remote work environment experience (e.g., Slack, Teams)
• Adept in project management and development tools (e.g., Click Up,…