Funding Supervisor - West Region

Funding Supervisor – West Region at National Seating & Mobility

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At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self‑reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.

Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company‑paid Long Term Disability, and tuition reimbursement.

• Manages transaction cycle time (TCT) from Ready to Process to Funding Approval, ensuring timeliness and quality of funding approval.
• Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team.
• Develops and maintains training materials, guides and progress reporting.
• Manages Funding Specialists; monitors productivity, quality, and compassion.
• Ensures productivity of Funding Specialist assignments and directs work order caseloads, shifting responsibilities when necessary.
• Coordinates temporary coverage to ensure all orders are worked timely with a high level of quality and compassion.
• Coordinates and shares Key Performance Indicators with direct report team and stakeholders on a regular basis.
• Calculates and requests bonus payment for direct report team on a monthly basis.
• Manages the credit exception process to expedite delivery when appropriate and directed.
• Resolves employee and client conflicts, escalating when resolution cannot be achieved.
• Handles payroll/administrative functions for all direct reports.
• Maintains personal continuing education related to job duties, including policies, NSM University courses, and payer updates.
• Meets minimum productivity and quality standards.
• Performs any related job duties assigned by the Division Funding Director and carries out all position expectations with minimal supervision.
• Maintains regular and predictable attendance.

This position primarily operates in a work-from-home environment, with occasional office-based work. The role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, and fax machines.

The physical demands described here are representative of those that must be met: frequent speaking, hearing, sitting, repetitive hand use, and reaching with hands and arms.

• 5 years of experience in complex rehab technology funding operations.
• 2 years of experience managing a minimum of 10 direct reports.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to review, analyze, and interpret general business reports, technical procedures, work instructions, and governmental regulations.

Mid‑Senior level

Full‑time

Finance and Sales

Medical Equipment Manufacturing