Technical Services Compliance Manager

ABOUT THE ROLE

As the Technical Services Compliance Manager, you will play a pivotal role in identifying and implementing the strategic procedures and programs required to deliver our Partnership objectives. Working within the Own Brand Directorate, you will collaborate closely with Quality & Technical, Product Innovation, and Regulation, Policy & Compliance teams to ensure our standards remain industry-leading.

• Salary Band: £49,000. per annum
• Expected Salary: Up to £58,000.00 dependant on skill and experience
• Contract type: This is a secondment opportunity until April 2027
• Hours and location of the role:
  • 35 hours per week
  • Your home location will be our Bracknell Head Office
  • The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team typically attend the office once a week to connect and attend key meetings on more of an ad‑hoc basis
  • This role will require travel both within the UK and Internationally, therefore candidates must have the relevant documentation to travel

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.00 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Technical & Regulatory Oversight:
  Supporting the Commercial Sales Technical Compliance Manager, you will lead the day‑to‑day food and non‑food technical and regulatory management for assigned B2B third‑party concessions, key customers, and non‑standard propositions across both UK and export markets
• Data Integrity:
  You will be responsible for the ongoing maintenance and accuracy of our global export regulatory database, ensuring a seamless flow of information for international trade
• Stakeholder
  
  Collaboration:
  
  You will build and maintain high‑level relationships both internally and externally. You will act as a central coordinator, reporting against critical business KPIs and compliance data to facilitate smooth operations across the Own Brand Directorate
• Safety & Legality:
  You will ensure all products supplied to our B2B customers and third‑party partners are safe, legal, and compliant with relevant standards. This involves working cross‑functionally with Trading, Retail, Planning, and Category Proposition teams to uphold our brand reputation
• Support the day to day management, coordination and queries relating to your areas of responsibility as agreed with the Commercial Sales Technical Compliance Manager
• Coordinate and maintain the Food & Non‑Food Technical management of any assigned B2B customers (eg. Export, Welcome break, Shell and branded concessions such as Sushi)
• Development and delivery of training in area of specialism either by self or 3rd party suppliers to Waitrose Partners, to ensure all Partner knowledge and application is up to date in your area of expertise
• Manage and respond to export legislation enquiries within Waitrose identifying the means for legal compliance Safe and legal trading within areas of control
• Act in accordance with the Partnership's purpose and democratic principles, constructively participating in co‑ownership, and demonstrating to customers and each other that it is a better way of doing business

• Works collaboratively to achieve the optimum and mutual agreement for a way forward for all parties
• Resolves professional differences along the way through active listening and appropriate assertive communication to reach a win‑win outcome
• Is prepared to adapt communication style to each situation and has the best interest of the Partnership at the forefront of all interactions

• Is passionate in establishing brand loyalty and projects confidence in promoting and selling our complete Partnership brand
• Has a deep understanding of all our services to offer the best customer experience
• Is proactive in making suggestions and selling across both brands

• Explores possibilities with enthusiasm and acts on…