Product Manager

Job Description

This is a remote position.

Product Manager

Location:

North America / Remote

First Due’s cutting‑edge Fire and EMS software solution provides an end‑to‑end platform for thousands of Fire and EMS agencies across North America. We’re searching for an empathetic and organized product manager as we continue to grow and develop.

• Define First Due product strategy and roadmap, championing customer requirements, preferences, configurations, settings and feature requests.
• Organize, prioritize, and communicate product enhancements to the Development team; monitor and track feature completions by sprint.
• Collaborate with internal and external stakeholders to discover problems and create valuable, desirable and feasible solutions.
• Review, validate and prioritize product defects on the development backlog, working them into sprints and full product roadmap.
• Act as a First Due platform and reporting expert; engage with customers, delivery teams, and leadership to ensure the product provides all features, tools, and integrations needed in order to accomplish business goals.
• Collaborate with engineers and QA to ensure functional and visual design quality at each step of the software development process
• Utilize data analytics, research, product reviews, user feedback and product testing to ensure consistency and quality across all end user features
• Produce clear and concise documentation of planned features as epics and user stories.
• Collaborate across the PM team to ensure operational team processes are factored into new product development plans and to integrate solutions to identify user experience issues in upcoming versions.
• Complete ad‑hoc assignments to support the development of First Due’s product roadmap, market, competitive and customer analysis.
• Align closely with Sales and Client Success teams during new product development to provide demos to customers and prospects as needed; support RFP responses and client evaluation process.
• Help establish module pricing to meet revenue and profitability goals
• Collaborate with the Design and Marketing teams to develop sales tools and collateral; brief and train the Sales and Client Success teams on new features and enhancements

• 5+ years of experience as a Product Manager for a quickly growing SaaS company; experience in public safety or Govtech software preferred.
• Prior ownership of one or more SaaS products or product areas.
• 5+ years of experience leading one or more scrum teams.
• Prior experience developing an understanding of customer needs with a track record of solving their problems; a proven ‘customer first’ mentality and commitment to customer satisfaction.
• Strong ability to make strategic prioritization decisions, considering requirements, resources, and deadlines.
• Proficiency in breaking down broad product concepts into thorough, validated product requirements and specifications.
• Demonstrated technical proficiency and effectiveness working closely with other business functions, including Engineering, Sales and Professional Services.
• An ability to align on long‑term business strategies while driving impact on short‑term product goals
• Experience working in an Agile development environment;
  Scrum/Agile certification preferred.
• Proven ability to ship new product features and increments in a fast‑paced, high‑pressure, deadline‑oriented environment.
• Experience using JIRA and other product road‑mapping tools.
• Ability to work independently in a collaborative, remote team environment.
• Excellent written and verbal communication skills
• Highly detail oriented and skilled in managing multiple responsibilities
• Motivated and proactive in creating and improving processes and workflows
• Strong analytical and critical thinking skills
• Relevant Bachelor’s Degree

We welcome a diverse workforce! If you don’t fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply.

All applicants must be authorized to work for any US employer in the United States. Locality Media is unable to sponsor or transition sponsorship ownership of…