Reporting Service Analyst

Canon USA is currently seeking a Reporting Service Analyst (Analyst, Service). This position is accountable for providing analytical support to/for the CUSA Service Support Operations Department. Position will support efforts to ensure future growth and market competitiveness of CSG. Position will provide for heavy interface with CSG management, CUSA, and Canon dealers. This position will also be the key analyst for specified service automation projects and reporting/analytics of said projects.

The position can be based out of Burlington, NJ, Jamesburg, NJ or Itasca, IL.

This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

• Responsible for the implementation, analysis, on‑going management of the various Service Automation projects at CSG
• Manage all special service projects as directed
• Assist in the implantations, organization, tracking of new systems and processes
• Advise and recommend solutions to improve operations and efficiencies for both Parts Logistics and Parts Planning
• Interface with our Customers (Field Service) to improve their understanding of our processes / systems, including providing training to them when needed
• Maintain and optimize system settings through the use of available analytics for our Parts Operations various system
• Through the use of data analytics advise and recommend solutions to improve operations and efficiencies for both Parts Logistics and Parts Planning
• Maintain and monitor various data feeds for accuracy and improvement
• Perform other duties as assigned

• Bachelor’s degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience
• Education:
  
  Degree in business / information systems or equivalent industry experience
• MS Excel experience required
• The position requires excellent oral and written communication skills
• Organizational skills are important, as well as a high degree of proficiency on PC based computers utilizing various spreadsheet and relational database applications
• Nationwide travel up to 20% annually

In accordance with applicable law, we are providing the anticipated base salary range for this role: $54,460 – $81,550

About our Company – Canon U.S.A., Inc., is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top‑10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

To learn more about Canon, visit us at  and connect with us on Linked In at

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