Business Process Design & Improvement Analyst II

This position is remote/work from home and can be located anywhere within the United States. If within 25 miles of any of the locations listed, the role will be hybrid.

Final date to receive applications:
Thursday, January 15th

The primary function of the Business Process Design & Improvement Analyst II is identifying and reviewing existing process documentation and conducting comprehensive process analysis, uncovering process gaps, compliance issues, and recommendations for process improvement. This individual is responsible for developing and tracking key performance indicators to measure process efficiencies and effectiveness. This individual will prepare detailed process analysis presentations for stakeholder reviews.

• Identify and review existing documentation relevant to business processes and procedures.
• Conduct comprehensive process reviews of all existing documentation to ensure accuracy and relevance.
• Define and track critical process KPIs; responsible for building salesforce reports when necessary to continuously monitor KPIs for governance.
• Provide process analysis on critical KPIs by scheduling and conducting regular stakeholder meetings to discuss process performance and issues.
• Assist in implementing process changes, conduct audits and assessments, and support compliance monitoring.
• Collaborate with Salesforce and CPQ Experience team members to align on quarterly commitments supporting process documentation and process analysis requirements.
• Ensure the execution of process improvement recommendations and enhancements from start to finish and complete high-level enhancement requirements.
• Partner with the What Fix team to recommend sales enablement content that will address process compliance issues or assist with the seller experience. This also includes leveraging the insights within What Fix to uncover additional process KPIs.
• Travel: 10%

• A competitive salary and top‑notch bonus/incentive plans.
• Exceptional work‑life balance, flexible time‑off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

• Bachelor's degree in related discipline and 2 years experience in sales/business operations role. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field.
• Ability to think broadly across multiple business lines
• Skilled in effective communication with all levels of leadership
• Ability to create executive-level documentation via MS suite
• Experience in operating in a support capacity in a high functioning sales and/or operations environment
• Outstanding analytical skills and a high degree of intellectual curiosity that can help connect the dots
• Thorough understanding of program management techniques and methods
• Establish and maintain positive working relationships with others, both internally and externally
• Good listener with outstanding interpersonal qualities and a natural, effective consultative style who can present their views in a clear and compelling manner
• Develop new and unique ways to improve the operations of the organization and to create new opportunities.
• Anticipate, understand, and respond to the needs of internal and external clients to exceed expectations
• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions
• Assess situations to identify causes, generate solutions, and make recommendations to resolve the problem
• Fluent in Microsoft Office, particularly Excel, Word, and PowerPoint and Advanced excel skills required
• Ability to operate and work across functional groups in a matrixed organization and influence change
• Must be willing and able to "roll up the sleeves"
• Requires physical ability and mental acuity to execute the duties of the position…