Risk Management Specialist

Dealership:

L0105 Lithia Home Office

Risk Management Specialist

Location: Medford, OR - open to remote

Compensation: The full salary range for this position is $50,000-$75,000 annually. The anticipated starting pay is $50,000-$60,000, determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets.

Our success is fueled by four core values: earning customers for life, improving constantly, taking personal ownership, and having fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel.
We’d love to have you join us on our journey!

The Risk Management Specialist supports the administration and oversight of workers’ compensation, auto, property, and general liability claims across a large, multi-site organization. This role partners closely with a Third-Party Administrator (TPA), internal leadership, and store teams to monitor claims throughout their lifecycle, control costs, and reduce future risk. Acting as both an advocate and auditor, the Specialist plays a key role in ensuring effective claims management and risk mitigation.

• Oversee the reporting, auditing, and administration of Auto Liability (AL), General Liability (GL), and Workers’ Compensation (WC) claims handled internally and by the TPA

• Serve as a primary point of contact for insurance carriers, claim adjusters, and internal stakeholders, providing timely updates and responses

• Partner with the Senior Specialist and leadership to support risk assessments, hazard identification, and risk mitigation initiatives

• Maintain strong working relationships with internal teams, external partners, and store leadership to ensure smooth claims resolution

• Manage Certificates of Insurance (COIs) and Bonds, ensuring accuracy and compliance

• Administer internal first-party liability claims not referred to the TPA, including investigations, statement collection, and denial letter drafting

• Participate in regular claim reviews with the TPA to support action plans for complex claims and process improvements

• Prepare and present claims data and insights to leadership using Power Point

• Demonstrated experience in customer service–focused roles, with the ability to manage sensitive situations professionally and empathetically

• Strong written and verbal communication skills, including the ability to clearly explain complex information to diverse stakeholders

• Proven ability to manage multiple projects and claim-related timelines simultaneously while meeting deadlines

• Highly organized with strong attention to detail and follow-through

• Ability to prioritize tasks effectively in a fast-paced, deadline-driven environment

• Comfortable collaborating cross-functionally with internal teams and external partners

• Willingness to learn risk management practices, insurance concepts, and compliance requirements

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.