Business Process Analyst

Business Process Analyst – SAFE Credit Union, Folsom, CA (Hybrid). Hourly rate: $32.98–$41.23. Local candidates only. Hybrid schedule: office days in Folsom on Tuesdays and Wednesdays.

• Full medical, vision, dental, 401(k) matching, HSA, and FSA
• Professional Development Opportunities: training programs, workshops, and mentorship
• Recognition and Appreciation: regular acknowledgment of employee achievements
• Flexible Work Arrangements: options for remote work and flexible scheduling
• Positive Company Culture: inclusive, collaborative, and supportive environment
• Career Growth: clear paths for advancement and internal promotions
• Work-Life Balance: encouragement of a healthy balance between professional and personal life
• Employee Empowerment: autonomy in roles and decision making
• Space of Belonging: ERGs, YOUnity Council, focus on diversity, equity, inclusion, and belonging
• Wellness Programs: physical and mental health initiatives and resources
• Strong Leadership: inspiring, supportive leaders guiding teams effectively
• Sense of
  
  Purpose:
  
  alignment of company goals with employees’ personal values

Support business objectives related to process improvements and implement solutions to enhance operational efficiency. Focus on identifying operational process gaps, performing root cause analysis, designing, and developing solutions. Create process maps, identify requirements, conduct testing, and support implementation. Lead change management practices to manage process changes. Assist in projects impacting member-facing processes and streamline operational processes across departments.

• Provide business process support on projects impacting member‑facing processes.
• Participate in developing process workflows for Retail and Member Service Operations to drive efficiency and improve quality.
• Partner with Back Office SMEs to develop workflow solutions and streamline/reengineer processes.
• Provide process engineering expertise to project and Retail teams.
• Develop change management plans for process and system changes.
• Analyze and evaluate existing policies, procedures, and disclosures; recommend and implement modifications to improve quality and efficiency; identify risks and ensure organizational awareness.
• Work with stakeholders to analyze and identify gaps in processes and procedures.
• Identify training needs and recommend training content for member‑facing processes.
• Coordinate change management strategies for development and launch of new products/programs supporting the deposit functions.
• Build and maintain business process workflows and diagrams.
• Provide operational expertise to project and branch teams, including conducting Retail team visits to review and analyze processes.
• Collaborate with ERM and Retail teams to identify process gaps and determine optimal solutions.
• Assist with responses and process updates based on feedback from Member Voice & Support, ERM, and Senior Retail Leadership.
• Resolve issues related to members and internal customers promptly.
• Review forms related to deposit account administration and retail operational processes.
• Prepare pilot scenarios and evaluate pilot results to validate accuracy of programs, procedures, and new business processes supporting overall strategy.
• Respond to auditor/examiner requests regarding compliance; coordinate data gathering for regulatory exams and audits.
• Maintain up‑to‑date knowledge of member‑facing products, services, and workflows.

Bachelor’s degree or higher in business administration or a related field from a four‑year college or university, OR three years of process analyst work experience and/or training in the analysis, design, testing, documentation, and implementation of business processes.

In‑depth knowledge of retail branch, contact center, and other banking processes and functions; some expertise in SAFE’s core system (DNA) and other applications; knowledge of applicable federal/state regulations to financial institutions (Anti‑Money Laundering, Funds Availability, Electronic Funds Transfers, etc.); industry standards and requirements for retail banking;…