Customer Success Manager, HVA - Audit

Employer Industry: Legal and Professional Information Services

• Salary up to $169,000
• Hybrid work model with flexibility to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
• Opportunities for career development and skill enhancement through continuous learning programs
• Globally recognized for inclusion and belonging with a strong emphasis on work-life balance
• Engage in community impact through paid volunteer days and social initiatives

• Manage post-sale relationships for a portfolio of accounts, ensuring customer satisfaction and engagement
• Drive product adoption and monitor customer health to mitigate churn risks
• Collaborate with internal teams on renewals and upsell opportunities
• Conduct regular check-ins and business reviews to align on goals and outcomes
• Maintain CRM and Customer Success tools for visibility and accountability

• Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
• 3–5 years in Customer Success, Account Management, or similar role within a SaaS company
• Strong relationship-building and communication skills
• Customer-centric mindset with a focus on delivering measurable value
• Proficiency in CRM and Customer Success platforms

• Experience in strategic account management within a technology-driven environment
• Ability to analyze data and metrics to inform decision-making
• Proven track record of building long-term partnerships with clients
• Familiarity with software solutions in the legal or compliance sectors

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