Customer Success Manager

Current job opportunities are posted here as they become available.

We’re looking for a strategic and relationship-driven Customer Success Manager to join our team. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey.

If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.

Job Title
:
Customer Success Manager

Classification
:
Exempt

Reports to
:
Manager, Customer Success

Location
:
Remote – US-based

Target Salary Range
: $70k to $75k annual base salary

Target OTE Range
: $75k to $87k annual OTE target

• Manage and grow relationships with accounts by acting as the customer’s strategic business advisor
• Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
• Establish long-term relationships with POCs and other key stakeholders to drive outcomes that contribute to mutual success
• Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for Churn Zero
• Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
• Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
• Ensure customer satisfaction by proactively addressing any issues or concerns
• Collaborate with sales and other teams to drive revenue growth
• Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
• Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
• Actively participate in the Churn Zero customer community as well as attend/host local Churn Zero events

• Minimum of 2-3 years proven experience in customer success or account management
• Experience with CSPs (strong preference for Churn Zero) and CRMs (Salesforce, Hubspot, etc)
• Ability to use time productively and efficiently using the tools and resources available
• Strong communication and negotiation skills
• Ability to think strategically and identify revenue growth opportunities
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Ability to work independently and manage a large portfolio of large accounts
• Bachelor's degree or equivalent experience in a related field

Churn Zero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value rnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. Churn Zero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide.

Founded in 2015, Churn Zero is a remote-first company with headquarters in Washington, D.C.