Facilities Management Operations Analyst

Job Title

Facilities Management Operations Analyst

Key account role supporting the Facilities Management (IFM) and Engineering teams in meeting their strategic business objectives, compliance requirements, and key performance indicators. Operates as an integrator between the IFM teams, COE platform, Shared Services, and field operations as well as with vendors and account leadership. This position is responsible for related data integrity and reporting tools for the delivery of IFM services and ensures the reliability of the service lines' work product and enhances the IFM services process to improve efficiency as well as support relationships with service providers and create vendor management routines.

The role will develop and maintain related facility management processes playbooks, notably for IFM tracking databases utilized. The candidate must have a strong data governance focus, excellent communication skills, be able to organize and prioritize multiple tasks, and consistently make effective, high-quality decisions. In addition, this position will develop and implement analytical reporting models for account and client management as needed.

Primarily working in client-based systems to create visualizations and custom reporting, using multiple data sources to assist the IFM team and client in timely data management processes and quality and reliability of deliverables for decision-making presentations. The ideal candidate will thrive in a fast-paced environment and be skilled at handling and prioritizing multiple demands and projects to meet deadlines. The candidate must have some understanding of facility management operations, CMMS systems, and be able to identify, process and develop action plans and best practice solutions.

The role will act as a steward for operational excellence initiatives and see-through service delivery through coordination of the Operations program, performing at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies, and Procedures Manual, and other related company policies. Support the IFM strategic KPIs and create cohesive, scalable processes for the IFM service line that support our company and account goals and drive employee engagement and operational excellence.

• Work cross-functionally with stakeholders and business partners to ensure goal-oriented programs and operational strategies align with account goals, leveraging internal company-wide resources and advocating, supporting, and increasing adoption of account-wide IFM initiatives.
• Assist in the preparation of IFM market, personnel, and related fleet or other resource information for use in presentations and meetings and speak to market information.
• Dissect processes and information to construct clear findings resulting in improvement recommendations, such as designing changes to a functional unit’s workflow and influencing others to buy in on those changes.
• Manage the project work (task, sequencing, milestones, risk, and contingencies) to ensure that the project is launched on time and within time constraints.
• Interprets collected data. Identifies functional requirements through process analysis, review of documents and procedures.
• Maintain organized records to ensure any implemented system of checks and balances is being continually met for IFM compliance.
• Conducts audits and inspections and documents the organization's processes to ensure performance and adherence to quality requirements.
• Ability to work in and maintain complex database applications (for example, SharePoint sites, BI dashboards, and playbooks).
• Development of operational standards/playbooks / operating manuals for all aspects of the client workplace.
• Proactively review workplace systems/processes to innovate and continuously improve the customer journey and workplace experience.
• Skilled in creating presentations, process flows, and diagrams to accompany documentation.
• Understanding internal and external clients’ requests and maintaining the skills, knowledge and know-how to clarify requests in order to deliver desired results.
• Possess strong knowledge of Microsoft Office 365 applications
• Ensure corporate standards and internal company processes and systems are leveraged.
• Comply with all company and account safety procedures, including completing all required C&W Safety Training as scheduled annually.
• Other duties as assigned.

• Communication Proficiency (oral and written)
• Well-versed in project and process management
• Analytical Problem Solving & Critical Thinking Analysis skills
• Sense of Urgency Detailed Oriented, Organized and Technical Proficiency

• Articulate and live the Cushman & Wakefield culture, model organizational values, and required behavior, and hold others (employees and peers) accountable for their actions by identifying and acting on behavior that is inconsistent with agreed standards.
• Comply with all Cushman &…