Member Success Manager

Member Success Manager

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Job Summary:

The Member Success Manager is a fully remote position responsible for expanding NCTC’s field presence and strengthening relationships among NCTC, its members and suppliers. This role is focused on driving participation in NCTC programs and services, while developing new supplier and membership opportunities.

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Are you energized by connecting people, building partnerships, and helping broadband providers strengthen the way they serve their communities? As the Member Success Manager at the National Content and Technology Cooperative (NCTC), you’ll expand our field presence and strengthen relationships by connecting members, internal teams, and supplier partners. You’ll travel within the Southeast region of the United States (~75% travel) to member locations, to engage across departments, uncover strategic challenges and opportunities, and help members maximize the value of their NCTC membership.

In addition, you’ll identify non-member prospects—through referrals and proactive outreach, including cold calling—and encourage them to join NCTC. This role supports engagement and growth goals through consultative guidance and industry insight.

NCTC is a not-for-profit buying cooperative supporting hundreds of entrepreneurial broadband and telecom companies nationwide. We utilize our collective buying power to generate transactional efficiencies, providing our members with better deals on innovative technology, streaming services, video content, hardware, and connectivity – so they can focus on serving their customers and connecting with their communities.

Our team shares a passion for helping members compete and succeed in a fast-changing telecommunications industry. You’ll work with people who care deeply about what they do and support each other along the way. As you build meaningful relationships, you’ll be playing a real part in helping communities across the nation stay connected and thrive.

• This is a salaried position ranging from $75,000 to $90,000 annually.
• Candidates expecting compensation at the higher end of this range should demonstrate multiple years of direct experience in telecom or broadband, demonstrable success in business development, relationship management, or other customer-facing roles.
• This is a non-commissioned position.

• This position is a fully remote position for someone in Georgia, Kentucky or Tennessee. You will work from your home office and travel within your assigned region as needed to meet defined member engagement goals.
• Occasional in-person meetings, events, or training sessions may be scheduled by NCTC in areas other than your assigned region, and remote employees are expected to attend as needed.

• Choice of subsidized healthcare plans for individuals and families
• Health Savings Accounts with significant employer contributions
• 401K Plan with up to a 10% match
• 100% company paid vision and dental insurance
• 100% company paid Short Term and Long-Term Disability Insurance
• Company paid life insurance
• Paid Time Off

• Become a Trusted Connector:
  Build and maintain meaningful relationships with members, Partner Suppliers, and prospective members to drive collaboration, and measurable participation. Assist NCTC internal teams to identify opportunities to engage members and recruit non-member prospects.
• Drive Engagement and Results:
  Lead presentations, proposals, and strategy sessions with existing and prospective members. Identify member needs to drive growth, create outstanding member experiences, and consistently meet or exceed organizational goals.
• Make an Impact in Your Region:
  Travel within your assigned region (~75% travel) to understand member needs, gather insights that drive success, and expand NCTC’s reach by developing non-member prospects through referrals and proactive outreach efforts.
• Champion Innovative Solutions:
  Introduce NCTC’s capabilities and resources, provide…