Supervisor, Services

Modern Woodmen of America is seeking a dynamic and experienced candidate to lead our Premium Services section in our Members’ Service and Imaging department. This team is responsible for the billing and collection of premiums through various methods including direct payments, bank debits, and allotment plans. The ideal candidate will foster a culture of excellence in customer service, mentor staff, and ensure operational efficiency.

Modern Woodmen of America is one of the nation’s largest fraternal benefit societies, with over $18 billion in assets. Fraternals are unique membership organizations that pair the “member‑owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization. They unite individuals with common bonds, provide a variety of life insurance and investment products, and form one of the nation’s most effective volunteer networks.

• Supervise daily operations of the Premium Services section.
• Delegate tasks, provide guidance, and review work for accuracy and timeliness.
• Oversee file transmissions between bank and payment processing software.
• Recommend and implement system and procedural improvements.
• Manage escalation processes for non-routine activities.
• Prepare responses to Department of Insurance inquiries.
• Support internal and external audit requests.
• Liaise with IT for system changes.
• Ensure compliance with Modern Woodmen’s policies and procedures.
• Maintain open communication and strong rapport with colleagues and field staff.
• Keep management informed of progress and challenges.
• Foster a professional and positive work environment.
• Develop and maintain a well‑trained, high‑performing team.
• Handle staff discipline, performance evaluations, and personnel decisions.
• Collaborate with Compliance on regulatory changes.
• Monitor customer service metrics and work quality.
• Participate in departmental projects and committees.

• Bachelor’s degree required. Minimum of five years of related experience.
• LOMA Fellowship designation.
• Familiarity with premium collection methods (direct payments, bank debits, allotment plans).
• Ability to cultivate a culture of excellence in customer service across the team.
• Proven leadership with strong emotional intelligence.
• Ability to develop and mentor team members.
• Strong conflict resolution and communication skills.
• Familiarity with Microsoft Office and Outlook.

• Pay: The annual pay range for this position is $70,000-$80,000. The specific rate will depend on the successful candidate’s qualifications and prior experience.
• Work Arrangements: This is a full‑time office‑focused, salaried position. Office‑focused positions work on‑site due to the nature of the work and have limited remote days.
• Stability: Modern Woodmen has been modern since 1883® and exists for our members. We make long‑term decisions that provide stability for our employees, financial representatives, and members.
• Respect for personal time: We offer vacation, sick leave and 11 paid holidays. We value your time outside of work and offer careers that blend work and life well.
• Professional growth: Benefit from our commitment to employee development which includes educational offerings to enhance your knowledge of our industry.
• Great culture: We build strong working relationships across our organization through collaborative work and volunteer opportunities.
• A beautiful office: Enjoy a beautiful view! Our home office, located in downtown Rock Island, IL, has a lovely plaza overlooking the Mississippi River.
• On‑site Café: Our employees can purchase a variety of breakfast, lunch, and beverage options at Café 1883.
• A thriving local community: The Quad Cities offers an idyllic Midwestern lifestyle along the mighty Mississippi and consistently ranks at the top of the list for quality of life and cost of living.
• Exceptional benefits: Our comprehensive benefits package is designed to support your health and financial well‑being. Benefits include
  • Company‑paid retirement plan
  • Matching 401(k) plan
  • Employee Impact Bonus
  • Medical, dental and prescription drug insurance. We pay 100% of employees’ health insurance premiums and 50% of employee dependents’ premiums.
  • Group term life insurance
  • Long‑term and short‑term disability
  • Voluntary benefits: vision, flexible savings accounts (FSA), accident insurance

Modern Woodmen is an equal opportunity employer.

Modern Woodmen is committed to providing a respectful environment where each person’s diverse opinions, attitudes, attributes, and feelings are respected.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.