Account Manager

Hybrid Schedule

3 days in the Hereford Office, 2 days work from home.

As part of the company’s expansion,Nationality Black Mountain (International akara) Limited is looking to fill a newly created role based on a hybrid basis (3 days in the office, 2 days home working) at its international business hub in the centre of Hereford. Black Mountain (International) Limited is part of a fast‑growing group of companies that provide high quality HR, Payroll, Employee benefits and technology services to globally recognised client organisations around the world.

With offices in the UK, Hong Kong, Singapore, Philippines, Germany and Malaysia and a global network of partners across 165 countries this role is both varied and interesting. Black Mountain has a portfolio of internationally recognised brands, SMEs and small, local organisations which creates a dynamic working environment.

The Account Manager will play a pivotal role in supporting Black Mountain's growth strategy by ensuring client satisfaction, retention, and expansion. Acting as the primary point of contact for key clients, the Account Manager will deliver a seamless and professional client experience from initial onboarding through to Business-as‑Usual (BAU). This role is instrumental in fostering long‑term client relationships, identifying cross‑selling opportunities, and maintaining Black Mountain’s competitive edge.

• Serve as the primary contact for an assigned portfolio of clients, building strong, strategic relationships.
• Proactively address client needs, ensuring high satisfaction and engagement.
• Act as the liaison between clients and both internal and external teams to deliver tailored solutions.
• Identify and execute cross‑selling opportunities within the existing client base to increase revenue.
• Develop strategies to expand client accounts by engaging additional stakeholders and exploring global opportunities.
• Ensure a seamless and coherent journey from initial sale to BAU.
• Monitor and address potential risks to aid client retention.
• Provide proactive account management by identifying client challenges or expansions, recommending suitable solutions.
• Organise regular client meetings, including monthly check‑ins and quarterly reviews (where applicable).
• Collaborate with the Client Solutions (sales) team to improve internal processes and enhance service delivery.
• Learn how to utilise  (CRM) to drive operational efficiency and improve cross‑departmental collaboration.
• Collaboratively develop and monitor client satisfaction surveys to analyse service levels.
  
  Maintain up‑to‑date client records, tracking account growth, and reporting on key performance indicators (KPIs).

• Proven experience in Account Management, ideally within a B2B environment.
• Strong understanding of client relationship management and revenue growth strategies.
• Ability to identify opportunities for cross‑selling and account expansion.
• Proficiency with tools such as Salesforce (or equivalent) and Microsoft Office products. yawa .
• Proven experience in supporting clients / teams on an international basis.
• Strong problem‑solving skills and a proactive approach to risk and issue management.
• Excellent communication and interpersonal skills to build trust and rapport with clients and external suppliers.
• Familiarity with HR, Payroll, Employee Benefits and supporting technology дв

£35,000.00 – £45,000.00 per year

• Hybrid working (post‑probation)
• Company pension 5% on matching basis
• Life insurance x4 base salary
• Private medical insurance
• Health Cash Plan

Unfortunately, we are not able to offer sponsorship with this vacancy and therefore employment is conditional on the candidate having the right to work in the UK. We reserve the right to pause or close the vacancy at any point.

Entry level

Full‑time

Sales and Business Development

Human Resources