Senior Customer Success Manager, Utility

Why consider this job opportunity

• Salary up to $95,000
• Comprehensive benefits package including medical, dental, and vision care
• Paid time off and recognition programs
• Opportunity for career advancement within a dynamic team environment
• Flexibility for remote work anywhere in the USA
• Chance to make a significant impact on customer success and satisfaction

• Proactively manage a portfolio of customers utilizing Utility Expense Management and/or Resident Billing
• Develop and maintain strong relationships with key customer stakeholders and executive sponsors
• Conduct quarterly business reviews and provide regular portfolio performance reporting
• Serve as a subject matter expert for Utility Expense Management and Resident Billing Services
• Ensure customer goals and objectives are met while mediating between clients and the organization

• 8+ years of experience in a Customer Success or Account Management role
• Proven track record of success in a fast-paced, team-centered environment
• Experience with Salesforce or other comparable CRMs and ticketing software systems
• Prior experience in Multifamily Utility Expense Management and Resident Billing
• Excellent verbal, written, and interpersonal communication skills

• Bachelor's degree or higher
• Experience in the Real Estate or Prop Tech industry

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