Customer Account Manager

Customer Account Manager

Energy Services and Software

Location:

Milton Keynes (Hybrid, 2 days per week in the office)

Contract:

Permanent

Hours:

37 hours per week

Salary:
  
  £35,000 to £45,000 basic

Commission:
  
  Uncapped, realistic OTE £8,750 to £10,500

Envo Talent is representing an established UK-based energy services and software business supporting commercial organisations with energy management, compliance and carbon reduction.

The company operates in a stable, regulated sector with long-term customer contracts and recurring revenue. As the customer base continues to grow, they are strengthening their account management team to ensure customers receive consistent, high-quality service while identifying opportunities to add further value over time.

This is not a new business sales role. The focus is on managing an existing portfolio, building trusted relationships and ensuring contracts are renewed and expanded appropriately.

As Customer Account Manager, you will take ownership of a defined portfolio of approximately 400 business customers. You will act as the primary point of contact, responsible for customer satisfaction, contract renewals and identifying suitable upsell and cross-sell opportunities across energy services and software solutions.

Working closely with internal delivery and support teams, you will ensure services are delivered as agreed while contributing to retention and revenue targets. The role offers a hybrid working model, combining home working with regular time in the Milton Keynes office.

What’s on offer

£35,000 to £45,000 basic salary

Uncapped commission with achievable on-target earnings of £8,750 to £10,500

Employee ownership profit share

Hybrid working (office and home based)

Long-term role within a stable and growing business

Key responsibilities

Managing and developing a portfolio of business customers

Acting as the main relationship contact for assigned accounts

Carrying out structured account reviews

Managing contract renewals and retention

Identifying and delivering upsell and cross-sell opportunities

Supporting customer onboarding and profiling

Maintaining accurate CRM records

Producing account performance and revenue reports

Working closely with operational, technical and support teams

Maintaining clear, professional communication with customers

Experience and background

3 to 5 years’ experience in B2B account management or sales

Proven experience managing a portfolio of business customers

Background in energy, utilities, compliance, software or related services preferred

Track record of achieving renewal, retention or account growth targets

Comfortable working to commercial objectives

Degree in Business, Marketing, Energy Management or similar preferred, or equivalent experience

Confident using CRM systems such as Salesforce, Dynamics, vTiger or similar

Strong Microsoft Office skills

Personal qualities

Relationship-focused with a consultative approach

Organised and comfortable managing a large customer base

Commercially aware without being overly sales-driven

Clear, confident communicator

Proactive and reliable

Comfortable working independently while collaborating with a wider team

Benefits

Employee ownership profit share scheme

Hybrid working model

Flexible holiday allowance

Contributory pension

Medical cash plan

Wellbeing programme

Life assurance

Cycle to work salary sacrifice scheme

Electric vehicle salary sacrifice scheme

Free on-site parking

On-site kitchenette and break-out areas with complimentary refreshments

Company-funded social events and team activities

Relaxed dress code

Ongoing learning and development through internal and external training

Envo Talent is acting as an employment partner on behalf of our client. All applications will be handled confidentially.

Applicants must have the right to work in the UK. Our client is an equal opportunities employer and welcomes applications from all suitably qualified individuals