Operations Specialist - Time Off & Leave

Overview

The Operations Specialist is responsible for the accurate, timely, and compliant delivery of HR operational services within their assigned process. Reporting to the Lead Operations Specialist, the role holder will execute day‑to‑day transactions, respond to colleague and manager queries, and support the smooth operation of processes across ASDA. They will also contribute to continuous improvement by identifying issues, suggesting enhancements, and helping to maintain a strong customer and service focus.

As part of the People Services team, the Operations Specialist will ensure services are delivered to a high standard, providing a consistent and positive colleague experience while upholding data integrity, policy compliance, and operational efficiency.

• Deliver day‑to‑day transactions and services accurately, efficiently, and in line with Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
• Manage and resolve colleague and manager queries.
• Maintain a deep understanding of HR policies, processes, and systems.

• Adhere to defined quality standards, operating procedures, and compliance requirements.
• Support the identification and resolution of recurring service issues.
• Ensure all work is completed in compliance with UK employment legislation, company policies, and audit requirements.

• Provide excellent customer service to colleagues and line managers.
• Proactively identify opportunities to enhance the colleague experience and streamline service interactions.

• Support the Lead Operations Specialist and Operations Manager in identifying and implementing process improvements.
• Provide feedback and insights from day‑to‑day operations.
• Participate in process reviews and training initiatives.
• Stay up to date with HR trends, policies, and system updates.

• Strong understanding of operational processes.
• Demonstrable experience in delivering high‑volume shared services transactions with accuracy and attention to detail.
• Proven ability to manage and prioritise workloads to meet tight deadlines in a fast‑paced environment.
• Excellent customer service and communication skills, with an ability to handle sensitive matters professionally.
• Proficient in systems and digital tools.
• Strong analytical and problem‑solving skills, with the ability to spot trends and suggest solutions.
• Team player with a collaborative approach and commitment to continuous improvement.

As an Asda employee, you will work a hybrid arrangement with a minimum of 3 days a week in one of our Home Offices. Depending on the area, additional days in the office, visits to suppliers, stores or depots may be required.

• Discretionary company bonus.
• Company pension up to 7% matched.
• 15% colleague discount in store and online.
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be proud to be Asda and proud to be themselves.