Operational Process Improvement Analyst

Overview

Operational Process Improvement Analyst — Alderley Edge, Cheshire

Contract: Permanent

Salary: £29-32,000 per annum

Hours Per Week: Full-time, 40 hours per week

Working Patterns: Flexible working hours, Monday – Friday, including 1 day working from home.

Vita Group is a developer and operator of high-quality, intelligent residential communities that are redefining renting, co-living, and urban life.

Through its innovative family of brands, Vita Group designs, develops, and operates tailored living environments that enable people to thrive at different stages of their lives.

Vita Student delivers inspirational spaces and experiences to enhance university life. House of Social reimagines shared student living, blending accommodation with vibrant food, drink, and music destinations. Uhaus brings modern, city-centre build-to-rent living for professionals, while Union redefines co-living with flexibility and community at its core.

Our Operational Process Improvement Analyst is a delivery-focused role that works with the Operations Change Manager and wider Business Improvement function. The role digs into teams to identify blockers to good performance and implements practical changes that remove barriers, improve quality of life for teams, and deliver measurable outcomes as part of the wider change strategy. This role provides hands-on delivery capacity to help teams resolve operational issues quickly and supports the embedding of larger change initiatives.

• Collaborate with teams to understand how work is done, map and diagnose processes, and deliver practical improvements that remove blockers, improve quality of life, and enhance customer experience.
• Identify opportunities to simplify, standardise, centralise, streamline, or automate ways of working.
• Partner with Technology and Business Improvement teams to plan and deliver coordinated change, including system improvements.
• Share insights to strengthen the change pipeline across Business Improvement and Technology.
• Support the delivery and translation of the Group AI and process automation strategy through organisational, process, and behavioural change where it adds real value.

• Foster a change of perspective empowering people to challenge what they do and why, with support from the business to act on that and make a difference for colleagues and customers.
• Encourage cross-functional collaboration, sharing improvements and quick wins that help break down silos.
• Empower teams to build confidence and curiosity, enabling them to take ownership of change and continue improving beyond initial delivery.

• Demonstrate tangible value by measuring time saved, error reduction, improved response times, enhanced customer experience or reduced admin.
• Establish KPIs to measure and drive the continuous improvement cycle.

• Build networks with Operations, Customer Engagement, Finance, Asset Management and Lettings to align improvements with operational priorities.
• Ensure improvements and automation activity align with data protection, security and internal governance standards.

A naturally curious problem-solver who enjoys understanding how things work and how they can work better, who is highly competent in utilizing digital tools, automation or technology-enabled solutions to analyse problems and test improvements.

• Confident working across teams and functions, with the ability to challenge ways of working constructively.
• Comfortable having pragmatic, sometimes difficult conversations focused on outcomes rather than theory.
• Able to translate complex processes into clear visuals and explanations that people actually use.
• Analytical and outcomes-focused, with a bias towards action and delivery.
• Experience in process improvement, operational change or automation would be beneficial, but mindset and approach matter most.

• Have a high standard of English (written and oral).
• Be flexible and adaptable when plans or policies change, often at short notice.
• A strong sense of ownership, emotional intelligence, and a…