Admin Team Leader

Overview

Anderson Knight is recruiting an Admin Team Leader to join our clients Internal Sales Administration Team, based in South Lanarkshire.

This is an excellent opportunity to join a growing, industry-leading organisation where you will lead a key function within the sales operation, supporting both internal teams and customers while driving performance and process improvements.

• Salary: £32,000-£35,000
• Hours:
  
  40 hours per week, Monday to Friday. Flexible start and finish times with core hours of 08:30am-5:00pm.
• Hybrid working: 2 days working from home and 3 days in the office.

• Lead, motivate, and support the Order Processing team to achieve daily targets and agreed service levels.
• Monitor team performance, providing coaching, feedback, and development support.
• Act as the first point of contact for escalated customer and order-related issues.
• Support management with reporting and continuous process improvement initiatives.
• Handle customer enquiries via telephone, ensuring a professional and positive customer experience.
• Ensure accurate and timely order processing using the Sage system.
• Liaise with internal departments and other depots to resolve order or customer queries efficiently.
• Work closely with Sales Representatives and the Technical Team to support customer requirements.
• Assist with onboarding and training new team members.
• Promote effective teamwork and communication within the Order Processing function.

• Previous experience in a customer-facing role, ideally with team leadership or supervisory responsibilities.
• Confident and professional telephone manner.
• Strong collaborative skills and ability to work effectively as part of a team.
• Confident communicator, able to engage with stakeholders at all levels.
• High level of organisation, attention to detail, and accountability.
• Experience leading or supporting small teams in a fast-paced environment.
• Strong organisational skills with excellent attention to detail.
• A proactive, supportive leadership style with a strong customer focus.

• Competitive salary.
• 33 days annual leave (including bank holidays).
• Life assurance (x3 salary).
• 4% employer pension contribution.
• Hybrid working.
• Access to discounted retailers and employee benefits portal.
• Employee Assistance Programme.
• Opportunities for career progression within a global organisation.
• Supportive and dynamic working culture.

If you are ready to take the next step in your career and lead a high-performing team, please forward your CV with confidence