Childrens Services Business Support Officer

Join Our Outstanding Team – Business Support Officer (Children’s Services)

Darby House, Lawn Central, Telford

We have a full time permanent role and also a full time temporary post covering maternity leave.

Are you organised, tech-savvy, and ready to make a difference? We’re looking for a Business Support Officer to join our fast-paced team supporting children and families across Telford and Wrekin
.

The Business Support Officer will provide vital administrative and organisational support to frontline social care teams. Key aspects of the role include accurate record‑keeping, managing inboxes and workflows, supporting statutory and operational processes, minute taking, handling sensitive information appropriately, and ensuring tasks are completed within required timescales. Strong communication skills, attention to detail and the ability to work confidently in a fast‑paced environment are essential.

• Provide top-tier admin support to frontline teams in Children’s Safeguarding and Family Support
• Minute meetings, manage data, and handle sensitive information with confidence
• Collaborate with professionals across services and help drive continuous improvement

• Strong IT skills (Microsoft 365, databases, etc.)
• Excellent communication and time management
• A proactive mindset and eagerness to learn
• Ability to work independently and as part of a supportive team

We’re proud to be rated Outstanding by Ofsted (twice!). Here’s what Ofsted said in April 2024:

• “Exceptional social work practice”
• “Participation is a real strength”
• “Care leavers benefit from a generous local offer”
• “Staff feel valued and supported by visible senior leaders”

Visit our recruitment pages or contact us at alex.hood

Please click on the links below to view the job description and person specification.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council,
everyone belongs
, and every voice matters
.

A CV template is available if you do not already have a CV.

• We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.

Please note:

We do not hold a sponsorship licence for visas.

Attached documents: 3309 Final Scale 4 Business Support Officer JD Sept 18.docx