Travel Account Manager

Travel Account Manager

This successful travel organisation is looking for an enthusiastic and motivated Travel Account Manager. This team is at the heart of the business and provides day‑to‑day support for members across the group, assisting key accounts with developing their business and supporting them with day‑to‑day operational enquiries. This role is an excellent opportunity for candidates with experience working in retail travel, tour operations or other relevant travel roles who wish to move into account management.

Salary of c £33k, office‑based flexibility to work from home 2 days per month.

• Responsible for all queries arising from assigned Key Accounts.
• Support new members in the early stages of membership to help them start to grow their business.
• Provide assistance, in collaboration with other departments, to support existing key accounts in all aspects of running and growing their business.
• Proactively provide key accounts with details of products and services offered by the group, providing training and guidance as required.
• Hold regular membership meetings virtually, at head office or elsewhere as appropriate.
• Build strong relationships with Key Accounts and resolve any problems which arise.
• Represent the company face‑to‑face at events, workshops and trade shows on an ad‑hoc basis throughout the year.
• Maintain accurate records and engagement history through the CRM system.
• Help deliver engaging training sessions to empower and upskill members.
• Answer phone and emails from members as part of the overall support from the team.

• Travel industry background essential, with knowledge of retail travel desirable.
• Key Account Manager experience advantageous but not required; suitable candidates include branch managers or senior travel consultants in retail travel, tour operations or cruise roles.
• Confidence and ability to network and communicate with members at regional, national and international events.
• Customer focused, flexible, caring, positive approach with willingness to assist in other areas of the business as required.
• Very strong verbal and written communication and interpersonal skills.
• Self‑motivated with the ability to manage workload and prioritise tasks.
• Ability to liaise with colleagues across all levels and enjoy working as part of a team.
• Commercially astute with the drive and ability to meet targets set by the business.

• Salary circa £33k.
• Office based Monday to Friday 9 to 5.30 with flexibility to work from home 2 days per month.
• Willingness to travel as required for ad‑hoc meetings and events.
• Company benefits include pension, private health care and life assurance.
• Background as Key Account Executive, Regional Sales Manager, Travel Agency Manager or Senior Travel Consultant would be beneficial.

If you have the background and experience required, please apply for the position of Travel Account Manager online or email your CV to