Trainee Special Investigator

Trainee Special Investigator

Department: Client Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Paul Twinn

Are you ready to take your investigative skills to the next level? We’re offering a unique opportunity to step into the fascinating world of insurance claims investigation, working alongside experienced professionals and building a career with real purpose and progression.

If you have a background in insurance and investigations
, and you’re looking for a role that blends analytical thinking with real‑world fieldwork, this could be the perfect next step.

Job purpose: Assist in the management of a portfolio of insurance claims by supporting existing Investigators through to the outcome of the case. This is an initial desk-based position that is geared towards a quick progression to a Field Investigators role, so the ability to travel is crucial. Within this process existing skills will enhanced and further training will be provided where necessary.

• Investigative Planning & Preparation
• Interviewing & Statement Taking
• Evidence Identification, Gathering, Analysis & Presentation
• Reporting & Correspondence Proficiency
• Operate within the agreed structured process of DSI, working in tandem, where appropriate, with other areas of The Davies Group
• Comply with client specific service standards and ensure investigations are conducted within the Company’s guidelines, procedures & protocols
• Be accountable for achieving Key Performance Indicators, as determined by DSI management
• To ensure technical and professional development progress is in accordance with agreed Personal Development Plans (PDP)
• Perform any other appropriate duties, as & when reasonably requested by DSI Management
• All Staff are expected to carry out any reasonable instruction given by their Senior Manager, in line with business requirements

• Previous investigative and insurance experience essential
• Working knowledge of civil & statutory law within investigations
• Working knowledge of evaluating and handling “intelligence”
• Capable of handling sensitive and confidential material
• Applied knowledge in vulnerable customer care
• Willing to commit to professional study
• Clean UK driving licence

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme Financial Health
  • Pension, 5% employee and 5% employer contribution
  • My Choices at Davies provides;
    High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Lease car salary sacrifice
  • Davies Incentive Plan
  • Enhanced maternity, paternity and adoption pay
  Mental, Physical & Emotional Wellbeing
  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Flexible working; hybrid, work from home or join a collaborative office space
  • Dress for your day
  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan