Senior Operations Insight & Performance Analyst

Job details

Hours:

37.5 per week, Monday - Friday

Location:

Hybrid remote working, with 3 days a week in our VHQ, Crawley, West Sussex

Contract:

6 month fixed term contract
Closing Date: 27th February 2026

At Virgin Atlantic Airways, we believe everyone can take on the world. As we continue our journey to become the most loved travel company, we’re embracing our entrepreneurial spirit to challenge the status quo and deliver meaningful change across our organisation.

At Virgin Atlantic, operational excellence is at the heart of everything we do. We’re looking for a Senior Analyst – Operations Performance & Insight to help power smarter decisions across our Network Operations, Airports and Clubhouses teams. This is a high-impact analytical role where your insight will directly influence operational performance, customer experience and strategic decision-making.

You’ll transform complex operational and customer data into actionable insight that drives measurable improvement across our network.

From real-time performance analysis to predictive modelling, you’ll identify the “why” behind the numbers and forecast future risks and opportunities using advanced analytics and machine learning techniques.

You’ll also play a key role in shaping how we set targets, measure performance and automate decision-support tools across the operation.

• Deliver real-time, insight-led analysis to support operational decision-making
• Develop forecasting models to predict performance, risks and opportunities
• Build and maintain automated reporting solutions that create a single source of truth
• Design innovative tools that integrate data from multiple systems
• Develop data-driven target setting methodologies across Customer & Operations
• Analyse crew productivity, standby utilisation and operational risk
• Provide insight into schedule optimisation impacts on operational teams and customer experience (NPS, complaints, VOC)
• Support airport managers and OCC teams with enhanced decision-support tools
• Identify opportunities to automate and improve operational processes
• Present compelling, data-led business cases to senior stakeholders
• Mentor colleagues and improve data capability across teams

You’re a curious and commercially minded analyst who thrives in a fast-paced operational environment. You combine technical expertise with strong influencing skills and the confidence to challenge and improve ways of working.

Essential

• Degree educated or equivalent analytical experience
• Advanced Power BI capability
• Strong data modelling and analytical skills
• Experience working with large, complex datasets
• Ability to interpret trends and translate data into clear business insight

Highly Desirable

• Experience with DAX and M languages
• SQL and Python proficiency
• Power Apps development knowledge
• Experience with predictive modelling or machine learning

You’ll be part of a team that sits at the centre of operational performance, shaping decisions that impact our customers and frontline teams every day. This is an opportunity to drive real change, build advanced analytical capability, and influence how we measure and improve performance across our global network.