Senior Procurement Manager - Customer Services

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We are seeking an experienced Senior Procurement Manager to join our Corporate & Business Procurement team. Reporting into the Head of CSG Procurement, you will lead the procurement strategy on Customer Experience across SKY UK & Ireland, partnering with key suppliers and senior stakeholders, you will help SKY bring their customers the joy of a better experience.

• Lead the way:
  Develop and deliver the sourcing strategy for contact centres, using your industry knowledge and Sky's global reach to get the best deals and partnerships.
• Negotiate big deals:
  Manage major agreements with key suppliers, making sure they fit with Sky's long‑term goals and targets.
• Find savings:
  Analyse spending, spot opportunities to save, and develop smart sourcing strategies to achieve cost savings and drive efficiency across your spend area.
• Build relationships:
  Create and manage strong relationships with internal stakeholders and key suppliers.
• Manage risk:
  Stay ahead of industry trends, market changes and handle potential risks.
• Work across teams:
  Partner with colleagues across Europe and the wider Sky Group (including Italy, Germany) and with our Comcast US counterparts.

• Category Expert:
  Proven procurement knowledge in Business Process Outsourcing, ideally within Customer Experience category
• Strategic leader:
  Able to develop and deliver strategies in a global company.
• Negotiation pro:
  Confident leading negotiations on complex deals covering the elements of commercial, service, and contract terms.
• Team player:
  Excellent at building relationships with different teams across the globe, and with proven experience of supplier relationship management.
• Results-focused:
  Driven to achieve cost savings and make things more efficient, and improve the suppliers' performance to our customers.

The Procurement team spans Comcast, NBCUniversal and Sky, proactively managing a trusted supplier network across the globe to protect our business and drive long‑term value. We utilise expertise, scale, and a deep‑rooted understanding of our business to navigate the global marketplace – balancing value, risk, and social responsibility to deliver for our clients, our suppliers, and the communities we serve. Our team accelerates transformation and innovation by bringing together the right people, products and services and creating the technologies and experiences that our brands are known for.

We create connections across Comcast, NBCUniversal and Sky to generate greater value for our business and opportunities for our teammates – today, and in the future.

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of best‑in‑class Sky VIP rewards and experiences

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

On campus, you can enjoy 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is a 10‑minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.

We're just off Forth Road…