Agent Relationship Manager

About The Role

Ready to lead high‑impact third‑party service relationships while shaping how we delivery operational excellence for our customers? Keen to use your commercial insight to strengthen performance, compliance and governance across key partners? At EDF, we know Success is Personal, and this role gives you the opportunity to drive meaningful outcomes while growing your career your way.

As an Agent Relationship Manager, you’ll play a central role in our Collections function, overseeing the performance of our external service partners and supporting our journey towards An Electric Britain. Your work will help strengthen operational quality, improve customer outcomes and manage essential cost and performance controls.

You’ll join us on a starting salary of £44,800 per annum, with the flexibility of a hybrid approach. Your contractual location will be #Gadeon House in #Exeter, giving you a balance of focused home working and valuable collaboration time with the team.

You’ll help optimise partner performance and compliance, contribute to high‑quality financial governance and lead improvements that shape how we manage service delivery. This is a chance to refine your leadership capability while developing expertise in regulated operational environments.

• Experience managing external service providers in a regulated operational environment
• Strong commercial and financial acumen including budget oversight and cost control
• Proven ability to drive performance improvement and manage service level delivery
• Experience leading and developing teams to deliver high‑quality operational outcomes
• Strong understanding of regulatory compliance and risk management
• Excellent stakeholder management and influencing skills

• Managing third‑party debt recovery, litigation, insolvency and field service providers
• Driving performance improvements to maximise recovery outcomes
• Monitoring and controlling agency spend against forecast and budget
• Ensuring full compliance with regulatory standards and licence conditions
• Leading an internal team supporting query resolution and workflow management

Alongside a starting salary of £44,800 per annum, potential for an annual bonus and a market‑leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more.

At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.

Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.

Join us and find your success at EDF!