National Account Manager

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National Account Manager - Facilities management


Salary: Competitive plus car/allowance, company bonus & pension

Hours: Full-time, 40 hours per week (Monday to Friday)

Location: Home based with National travel.

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• Eligible for an annual performance bonus
• 25 days of annual leave
• Choice of company car or car cash allowance
• Access to our company pension scheme
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allow you to reach your full potential

What you'll be doing;

• Secure, deliver & drive efficiencies and project delivery for our retail sector stakeholders.
• Acquire and use contract performance data to provide the insight that drives further opportunities and areas of focus.
• Building, developing and delivering on KPIs / SLAs to drive a continuous improvement agenda.
• Own the client relationships end-to-end, adopting contractual and P&L responsibility.
• Innovate - developing and delivering on environmental and resource management contract activity, staying ahead of sector best practice and legislation.
• Define and develop the customer strategy, generating growth in revenue and producing individual Account Management Plans for each client within the defined portfolio.
• Maintaining a Salesforce pipeline to manage and measure business growth, business development and contracts at risk.
• Managing customer contract expectations and service level agreements / key performance indicators.
• Facilitating the cross-sell of resource management solutions from all relevant Veolia group activities.
• Deliver the strategy and ensure the customer journey is implemented, and become the expert on the customer in terms of industry trends, commercial outlook and the customer's business objectives.
• Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to all key stakeholders.
• Ensure debt levels are managed within each account's commercial terms and support invoice dispute resolution.

What we're looking for;

• Account Management experience, being able to work with a high level of autonomy.
• Previous experience operating within cross-functional teams.
• The ability to self-organise and prioritise workload with regular support from line manager, having excellent time management skills and being well organised
• Used to meeting targets and deadlines and able to manage a high volume of low-level queries at one time will also be required
• A high level of influencing and negotiation skills, with an innovative, solution focused approach and good levels of commercial acumen.
• An understanding of the waste management industry would be advantageous, as would understanding sustainability and an interest in global resource management.
• Previous
• Account Management experience, being able to work with a high level of autonomy.
• An understanding of the waste, resources and recycling challenges facing the UK and wider commercial environment; an appreciation of how changes in this arena add value to customers.
• A creative, innovative, solution focused attitude, with a high level of influencing and negotiation skills.
• Proven leadership skills; being able to deliver effective solutions while leading cross-functional teams.
• The ability to meet targets and deadlines, and high levels of commercial acumen.
• An understanding of the waste management industry would also be advantageous.

What's next?


Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to…