Commercial Manager

Job title:

Commercial Performance Manager Office location with Hybrid working:
Hammersmith London About the role and the Team:

We're looking for an analytical and commercially minded Commercial Performance Manager to strengthen our performance measurement, insight generation and decision support capability across key segments and channels. This role is critical in enabling better commercial decision-making by evaluating the effectiveness of commercial actions, uncovering performance gaps, and providing clear, actionable insights. You'll work closely with Commercial Performance, Segment Marketing, Digital, Pricing, Customer Service and Sales teams, acting as the single owner of performance insight and effectiveness measurement.

• Analyse commercial performance across orders, ARPU, penetration, segments and channels, turning data into clear, senior-ready insights. Provide holistic post implementation reviews of commercial actions that aims to drive orders and/or ARPU.
• Be able to forecast acquisition, renewal and churn trends for requested segments and deliver a timely, big picture summary to upper management, Segment Teams and Channel Teams in Trading Calls.
• Provide post-implementation reviews of commercial actions, assessing what worked, what didn't and why to shape future plans.
• Recommend commercial actions i.e. pricing, positioning for us to drive performance by understanding levers to improve performance in selected segments.
• Act as a trusted analytical partner to senior stakeholders, operating in a test-and-learn and performance-driven culture.

• Experience in commercial performance, pricing, analytics or revenue management.
• Strong analytical skills with the ability to tell simple, compelling stories from complex data.
• Background in a subscription or recurring-revenue environment.
• Confident stakeholder management in a matrix organisation.
• Experience with KPI frameworks and performance measurement.
• Degree in Business, Finance, Economics or similar (desirable).

We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter, together
• We stay focused
• We strive for excellence

• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
• Private medical Insurance provided by AXA health
• Life assurance giving you cover of 4 times your base salary
• Partnership with the Kings Trust
• Our pension scheme matches your contributions up to 4%
• Retail offers — discounts from hundreds of recognisable brands
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

• You apply
• We carefully review your application
• We'll get back to you — even if it's a no (for now)