Customer Compliance Agent

Company Description

Water Utility Company based in Yorkshire region of England.

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• Salary: £27,717 – £34,296 per annum depending on experience
• Annual incentive related bonus (£1,000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Customer Compliance Agent progression plan
• 25 days annual leave plus bank holidays plus an extra wellness day
• Life assurance cover of 4 times pensionable salary
• Health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more

These roles will initially be based in Bradford but will move our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future, with a hybrid working arrangement in place – a mix of office and home working. Work type:
These are permanent opportunities. You will be working full time, 37 hours per week, Monday‑Friday within a working window of 8:00am‑6:00pm.

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions who visit each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year.

We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers mean that this is an exciting time to discover opportunities within the water industry.

We currently have an exciting opportunity for a number of Customer Compliance Agents to join the Customer Management Centre at Yorkshire Water. You will provide comprehensive administrative and operational support to ensure all customer Guaranteed Standard Scheme (GSS) payments are processed accurately, consistently, and in line with internal policies, regulatory requirements and customer outcome standards. You’ll be working as part of the complaints and compliance area, supporting effective day‑to‑day compliance administration to support a culture of 100 % compliant, 100 % of the time.

You will work in accordance with our customer promise and company strategy, ensuring we do what’s right for customers and the environment.

• Maintain full and accurate audit trails for all payments, decisions and escalations.
• Relay key information back to stakeholders and understand themes and key data points to ensure our processes are compliant and customer‑first.
• Provide administrative support to the wider department.
• Assist with preparation of information and documentation for internal reviews, audits and quality assurance activities.
• Manage shared inboxes and task queues, ensuring queries are logged, allocated and progressed within agreed timescales.

• Strong IT skills; using a range of company IT systems.
• Excellent administrative skills with excellent attention to detail.
• Ability to follow defined processes, controls and checklists consistently.
• Passionate about delivering excellent customer experiences.
• Able to work on own initiative and use problem‑solving skills.
• Demonstrates a can‑do attitude and a solution‑focused approach.
• Excellent communication skills, both written and verbal.
• Comfortable working in a performance‑driven environment – 1:1 coaching and feedback will be provided to support improvement.
• Adaptable to change and flexible to different options/ways of working.
• Self‑driven and willing to learn and develop in the role.

Interested in this exciting opportunity? Please complete the online application process and submit a covering letter and CV outlining your suitability…