Partner Success Manager, Luxury Travel

Company Overview

Established in 2008, Zicasso is the most‑reviewed and highest‑rated luxury travel company, specializing in immersive custom tours, vacations, and safaris. Our Zicasso travel specialists are the world’s top 2% of boutique tour operators and travel agents, pre‑vetted and hand‑picked to compete in creating itineraries tailored to each of our travelers’ unique preferences. Joining Zicasso, you’ll play a key role in bringing our travelers’ dreams to life—pushing the boundaries of what’s possible with luxury travel experiences.

As a member of our team, you’ll be part of a company recognized for its strong brand reputation among discerning travelers. Our authority in the luxury travel industry is consistently affirmed through features in top media outlets, including The New York Times, The Wall Street Journal, BBC, Forbes, CNN, and Condé Nast Traveler. We are a fully remote company spanning five continents, and we foster a dynamic, progressive global work environment that values creativity, initiative, and continuous learning.

We are looking for a highly‑motivated Manager of Partner Success who embodies an entrepreneurial spirit and has a passion for international travel. This is an international, fully‑remote, freelance contractor position, working from home, at a location outside of the United States. You will coach our travel company partners—travel specialists and tour companies located around the world—to achieve higher levels of sales conversion and efficiency, resulting in higher revenue for the company overall.

The ideal candidate will leverage prior experience in trip design to understand the intricacies of creating high‑quality itineraries, which is essential for effectively coaching our partners.

• Analyzing sales performance.
• One‑on‑one coaching of our partners on best practices for higher sales performance.
• Helping to develop and evolve sales best practices, using Zicasso’s data‑driven methodologies.

Our network of travel specialist partners is comprised of the world’s best boutique tour companies, each one carefully pre‑qualified by us. This role is key to driving the mutual growth of our shared sales. There is flexibility in your work hours, but we expect that you will generally maximize your overlap with California hours (e.g., until 12:00 p.m. Pacific Time). All work will be conducted in English.

• Partner Relationship Management & Sales Growth:
  Build and manage strong relationships with assigned travel partners, focusing on improving their sales performance and revenue contribution.
• Analyze travel partners’ sales performance and best practices to identify opportunities for revenue growth.
• Utilize your in‑depth knowledge of trip design to create and implement tailored coaching plans that help partners craft compelling travel plans, ultimately boosting conversion rates and average trip prices.
• Monitor partner sales metrics and provide data‑driven feedback for continuous optimization.
• Conduct video coaching calls to assess partners’ adherence to Zicasso’s best practices and create actionable monthly improvement plans.
• Training & Best Practices Development:
  Lead onboarding and training sessions for new travel specialists, emphasizing sales strategies and best practices.
• Design scalable training processes that combine e‑learning and personal coaching, covering topics such as consultative selling, up‑selling techniques, and Zicasso’s platform features.
• Contribute to best practices documentation and maintain Zicasso’s online learning center.
• Partner Success & Traveler
  
  Experience:
  
  Ensure partners deliver exceptional traveler experiences, strong sales performance, and adherence to Zicasso’s best practices.
• Identify and drive scalable process improvements to enhance partner success.
• Intervene when necessary to resolve traveler‑related issues with partners.
• Internal Collaboration & Strategic Impact:
  Strengthen Zicasso’s global travel specialist network by fostering long‑term, collaborative relationships.
• Collaborate cross‑functionally with internal teams to address partner challenges and identify growth opportunities.

• 5+ years of sales…