Project Assistant

Purpose

The Forward Carers Project Assistant will support the Project Co-ordinator, Programme Manager and wider team to deliver the Dorset Carers Card programme helping with day-to-day tasks to ensure smooth and effective delivery of this service, community outreach and Carers . You will also support our Carer Friendly Wiltshire programme as required.

Home based with travel across Wiltshire, with some travel to Dorset and BCP. The nature of the role could require occasional regional and UK travel.

• Seek out and engage businesses and organisations to make an offer a Community Pledge of support, including to our Carers  - Wellness Directory
• Build and maintain relationships with local communities to ensure unpaid Carers and professionals are aware of the Carer  and that discounts and offers are meeting the needs of Carers
• Support identification of hidden Carers and signposting Carers for support
• Approach businesses in a wide range of ways, including door to door, digital and events
• Assist Programme Manager and partners to build Carer Friendly Communities including GP’s, PCN’s, and Hospitals

• Work closely with internal teams and external partners to ensure strong working relationships
• Enable and empower Carers and Young Carers to have a voice within the programme to provide their valuable feedback. This includes finding and supporting Volunteers Carer Ambassadors
• Represent Forward Carers at a wide range of events and meetings in a professional manner, including Carers week, Carers Rights day, and Young Carers Action Day
• Support Carers to access our Carers Card by helping with applications, this could be face to face, via emails or over the phone.

• Provide data to our internal reporting systems in an accurate and timely manner
• Respond to telephone and email enquiries, conveying accurate information promptly and appropriately
• Contribute innovative ways to identify hidden Carers and new business leads
• Contribute to the Carer Friendly Monthly Newsletter
• Deliver and support Carer Friendly Communities Discovery sessions for local partners, business and Carers ensuring a timely follow up on any leads and all actions

• Support the administration of customer surveys and other team communications
• Assisting in the preparation and distribution of materials and stationery required for events
• Preparing and providing Business welcome packs, certificates and any other admin required by project
• Updating internal CRM system (Salesforce) with project activities and impact
• Providing content for socials, newsletters and in print materials, as directed by the Programme Manager and Communications team.

This role requires driving, your own vehicle and fluent spoken English to effectively communicate with stakeholders.

• Local knowledge:
  You will be building successful B2B relationships. A sound understanding of Dorset rural and urban communities will help you in this role.
• Exceptional
  
  Skills:
  
  Possess good organisational and communication skills and ability to deliver present our offer to Carers, businesses and local communities. A passion for impacting positive change in the lives of unpaid Carers.
• Personal Strengths:
  Diplomacy, strong intrapersonal skills, and ability to negotiate. Self-discipline, and compassion defines your approach to work and life.

To apply for the role of Carer Friendly Project Co-ordinator at Forward Carers, please submit your CV, a one-page covering letter, your preferred part-time hours and your response to the questions below.

Your covering letter should show your experience or your potential to learn skills, and passion for the role. Include specific examples that show your what will make you successful in B2B relationships, networking, and stakeholder engagement.

In addition, please answer the following questions and submit this with your application.

Pre-interview Questions (please respond to both question on a maximum of one page of A4)