Performance Analyst, Business

Job Introduction

An opportunity has arisen for a Performance Analyst based in Bristol. As Performance Analyst you will play a crucial role in analysing and evaluating the performance of key areas of the organisation, including Field Operations, Asset Management, Connections and Customer Excellence. You will partner stakeholders in these areas, providing them with high quality reports, analysis and insights, and recommendations to support decision making in the organisation’s performance management process.

Your expertise in data analysis and reporting will contribute to strategic decision‑making and help the organisation achieve its performance goals.

As part of our hybrid working approach and in line with our policy, this role allows you to apply for a mix of office and home working. You will be required to be in the office for 2-3 days per week, with the flexibility to work from home for the remaining days.

Depending on experience, you may initially be appointed at a lower salary until all relevant courses and training are complete.

• Performance Reporting & Analytics:
  Analyse performance data to uncover patterns, trends, and opportunities for improvement. Produce and communicate performance updates, insights, and recommendations through clear and concise reports, presentations, and visualisations. Design, produce, and distribute comprehensive performance reports. Develop and implement dashboards and data visualisation tools to enhance report accessibility and understanding.
• Key Performance Indicator Development:
  Identify, define, and track key performance indicators that measure progress towards the goals outlined in the performance contract. Develop tracking mechanisms, set targets, and regularly assess performance against benchmarks. Provide insights and recommendations for adjustments as needed.
• Stakeholder Engagement:
  Engage with stakeholders at various levels to understand their performance-related needs and challenges. Provide guidance, address concerns, and offer solutions to improve performance outcomes.
• Strategic Alignment:
  Collaborate with cross‑functional teams to ensure that KPIs and performance initiatives align with the company’s overall strategy. Regularly assess whether performance metrics contribute to the achievement of broader business objectives.
• Continuous Improvement:
  Lead efforts to enhance the performance management process. Identify gaps, propose improvements, and implement streamlined procedures to increase efficiency and accuracy in performance reporting and analysis.

You will be required to show proven experience in performance management, data analysis, and strategic planning as well as a strong analytical mind‑set with the ability to derive insights from complex datasets.

You will need to show exceptional communication skills, both written and verbal, with the ability to summarise complex data and excellent interpersonal skills, with an ability to also build relationships with stakeholders at all levels of seniority.

A strong ability to meet deadlines and deliver high‑quality work is essential and you will need to have an expert knowledge of Power

BI or other BI tools such as Quicksight as well as have experience in delivering data related output and activity in an agile and dynamic manner.

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check, with different levels of screening and vetting required for different roles. Some roles require a tri‑annual check.

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast‑moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low‑carbon, and improving efficiency to meet demand.