Head of Control Oversight

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future‑saving experience a simple one for our members. We champion fairness and simplicity, not profit‑chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

Step into a pivotal leadership role where you’ll shape the future of organisational resilience and operational excellence at People’s Partnership. As Head of Controls and Process Assurance, you’ll design and drive a robust control framework that keeps the business strong, compliant and future‑ready. You’ll champion continuous improvement, harness innovative technologies such as AI and automation, and ensure controls are clearly defined, consistently executed and owned across the organisation.

This is a role with real influence—leading the way on operational resilience and Third‑Party Risk Management (TPRM) while building a culture of accountability, efficiency and smart governance.

• Develop and maintain a robust internal control strategy aligned with enterprise goals and risk appetite.
• Develop and execute comprehensive control testing framework and assurance programs to validate that controls operate as designed.
• Implement continuous monitoring mechanisms and key risk indicators (KRIs) to proactively identify control gaps.
• Coordinate the Risk & Control Self‑Assessment (RCSA) process across the organisation, ensuring it reflects current risks, control effectiveness, and business priorities.
• Identify and lead process improvement initiatives that enhance the control environment and reduce operational risks.

• Ability to design and implement comprehensive control frameworks aligned with business strategy.
• Exceptional analytical skills with ability to identify control gaps and root causes.
• Outstanding written and verbal communication skills with executive presence.
• Strong leadership presence and ability to influence without direct authority.
• Understanding of emerging control technologies including AI and automation applications.

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• Income protection, critical illness cover & death in service insurance
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities and study support
• Travel season ticket loans
• Volunteering days and charity payroll giving
• Onsite gym
• Social clubs and events

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working.

To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.