Forecast & Planning Specialist

Company Description

Water Utility Company based in Yorkshire region of England.

• Salary from £29,442 - £34,297 per annum dependant on experience
• Annual performance related bonus
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Forecast & Planning Specialist progression plan
• 25 days annual leave plus bank holidays plus an extra wellness day
• Life assurance cover of 4 times pensionable salary
• Great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more

This role will initially be based in Bradford but we are moving our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future. A hybrid working arrangement in place, a mix of office and home working. We work 3 days in the office per week.

Permanent. Working hours are full time, 37 hours per week between the working window of 8:00am-6:00pm Monday to Friday.

We have two exciting opportunities for Forecast & Planning Specialists to join the Performance & Planning team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.

We want you to help us deliver exceptional service for our customers whilst protecting the environment. Apply today to find out what a career with Yorkshire Water can offer for you.

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow, 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

As Forecast & Planning Specialist, you will play a key role in ensuring that our Customer Management Centre has the correct resource allocation in place. This is based on accurate forecasting and planning, to ensure that we are able to achieve our required service levels and meet our customers’ needs. Our customer management centre deals with a range of operational customer queries.

Your role is to balance staffing availability and prioritise business KPIs when scheduling and recommend areas of improvement. You will develop close working relationships across the Customer Management Centre to enable accuracy when forecasting, by having in depth knowledge of the Customer Service function. You will manage any variance to plan and highlight key risks, discussing where things can have a detrimental impact and to ensure communication to key stakeholders, eg‑Team Managers, Team Leaders and Senior Leaders where appropriate.

You will manage the allocation of Annual Leave and Bank Holiday Leave within the Customer Management Centre and ensure individual allowances are accurate and up to date. You will also ensure the operational rotas are accurate and up to date.

• Ensure correct resource allocation in the Customer Management Centre based on accurate forecasting and planning.
• Balance staffing availability, prioritise business KPIs when scheduling and recommend areas of improvement.
• Manage variance to plan, highlight key risks and communicate with Team Managers, Team Leaders and Senior Leaders.
• Manage the allocation of Annual Leave and Bank Holiday Leave and keep operational rotas up to date.

• Proven analytical skills, able to interpret complex data and translate insights into clear,…