Head of European and Policy

🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re‑defining e‑commerce by blending community, shopping, and entertainment into a community just for you. As a remote co‑located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, Poland, and Australia, we’re building the future of online marketplaces –together.

From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward‑thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

We are looking for an experienced platform policy leader to shape and evolve Whatnot’s global policies and frameworks across trust and safety, marketplace integrity, and commerce, with a focus on Europe. You will help define how Whatnot protects buyers, supports sellers, and scales responsibly by designing policies that are clear, principled, and built to last. This role is a great fit if you are a builder who is comfortable operating in ambiguity and sees grey space as an opportunity to define clear direction.

You are energized by novel problems without established playbooks or industry norms, and motivated to shape how complex trade‑offs are approached. You enjoy influencing outcomes through thoughtful reasoning and steady judgment.

• Author and evolve global policies and frameworks across commerce, buyer and seller protections, fraud, and trust and safety. Draw clear, principled boundaries in complex or ambiguous areas to strengthen consistency and durability as the platform scales. Ensure policy design, operational enforcement, and user‑facing guidance remain tightly aligned.
• Leverage data, trend analysis, and structured problem solving to identify emerging risks, pressure‑test policy proposals, and evaluate downstream operational impact.
• Apply a European lens to global policy development by tracking emerging trends and evolving user expectations, proactively strengthening frameworks to reflect cultural nuance and reinforce clarity and trust.
• Resolve escalated or unclear policy questions, providing principled recommendations and framing trade‑offs for cross‑functional and senior stakeholders.

We offer flexibility to work from home or from one of our global office hubs, and we value in‑person time for planning, problem‑solving, and connection. Team members in this role must live within commuting distance of our Dublin, Ireland hub, London, UK hub or Berlin, Germany hub. Periodic travels to the U.S. will be required.

Curious about who thrives at Whatnot? We’ve found that embodying a low ego, growth mindset, and high‑impact drive goes a long way here.

• Strong policy judgment and comfort operating in ambiguous or fast‑evolving environments
• 7+ years of experience working across multiple regions or markets where consistency and local nuance must be balanced
• Fluency in modern AI tools, including large language models, with experience using them thoughtfully to improve policy development, analysis, and operational leverage.
• Strong communication skills, including the ability to articulate policy rationale and trade‑offs clearly
• A structured, systems‑oriented approach to reducing ambiguity and improving governance clarity

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance for wellness
  • Annual…