Head of Security Partner Network

Overview

We deliver around 1,500,000 services a year to c.7,500 clients through a network of over 200 Service Partners and our own self-delivered London mobile operation.

As Head of Network, you will take ownership of one of the most commercially critical parts of our business, our Service Partner network. This role is first and foremost about commercial stewardship: driving value, negotiating effectively, managing cost and performance, and ensuring our partner relationships are commercially sustainable while continuing to deliver excellent service to our customers.

You will lead the Network team with responsibility for the overall performance and commercial effectiveness of our partner network. This includes using data and insight to challenge performance, negotiating pricing and commercial terms within budget, and making sound commercial decisions about partner selection, retention, and development. Operational oversight and compliance are important foundations of the role, but commercial judgement and negotiation capability are essential.

As Head of Network, you will own the commercial relationship with our Service Partners, acting as the escalation point for financial matters and leading negotiations around pricing, cost pressures, and contractual challenges. You will build strong, credible relationships with partner businesses while confidently representing TKC s commercial interests.

Alongside commercial ownership, you will play a key role in building and fostering strong working relationships across our Service Partner network, acting as the central conduit between TKC and our partners. You will ensure appropriate governance and compliance frameworks are in place to support a large outsourced model, including the compilation, ongoing review, and maintenance of partner documentation such as insurances and industry-required accreditations, ensuring all records remain accurate and in date.

You will also lead a regular cadence of Service Partner audits with your team, monitoring standards, identifying risk, and driving continuous improvement across the network.

• Salary of £60,000 - £70,000 per annum
• Fulltime, permanent, and flexible working basis (ability to work from home but must have the flexibility to travel into our London Farringdon HQ twice a month for TKC Collaboration days or as/when required)
• Auto-enrolment into our salary sacrifice pension scheme, 24/7 confidential Employee Assistance Program, and a voluntary health cash scheme starting at £1 per week.
• Regular TKC social events and team days
• Opportunity to make a real difference and work alongside people who share a passion for what they do!

• Responsible for the operational performance of our network partners, ensuring they deliver services in line with TKC expectations and agreed KPI's
• Responsible for the commercial relationship with our network partners, including the negotiation of price increases in line with budget (or better) and resolving invoice queries
• Ensuring the business has the appropriate coverage and quality of partners across the range of services offered to deliver a first-rate service on behalf our customers. This will include a regular and ongoing review of the partner network and consistent engagement with the TKC operational teams.
• Responsible for network partner compliance by ensuring we hold all required documentation and have in place sufficient and appropriate processes to always maintain up to date records of all partner documentation
• As a line manager you will be responsible for all elements of team management within the Network team including performance management
• Ensuring the Network team conduct regular face to face meetings with our partners to drive positive relations and conduct a regular cadence of partner audits to ensure our partners management and processes meet the service standards and our own expectations
• Responsible for measuring partner performance using key performance metrics and conducting regular and meaningful performance reviews with our partner network to drive standards and address delivery concerns where identified
• Taken on the critical role as the key conduit in…