Contract Manager

Birmingham, United Kingdom | Posted on 29/04/2026

We at flydocs are transforming the aviation industry through innovative digital solutions that simplifyaircraftdocumentation, asset management, and maintenance operations. As part of the Lufthansa Technik family, we are proud to be within the Digital Tech Ops Ecosystem alongside Swiss Aviation Software , AVIATAR, and Lufthansa Technik Engineering Services.

Independently manage the full contract lifecycle for customer and partner agreements, balancing commercial objectives, risk mitigation, and operational efficiency.

We prioritise the value you bring to the team over your location, so you can work from anywhere in UK. However, This is an internationally connected role requiring strong cross-cultural collaboration and the flexibility to travel within Europe for approximately 30% of working time to support business priorities and stakeholder engagement.

This role is within the Governance Team and comes with dual reporting to Chief Product Officer offlydocs and Chief Financial Officer of Swiss Aviation Software. You will partner with Sales, Finance, Legal, Customer Success, Product, and Leadership teams to align commercial terms with business objectives.

We are seeking a highly commercial, process-driven, and strategic professional to own and optimise the end-to-end commercial contract lifecycle across our global Digital Tech Ops ecosystem. As Contract Manager, you will play a pivotal role in enabling commercial success while protectingflydocs’ interests. You will independently manage customer and partner agreements from initiation through execution and renewal, ensuring contracts are commercially robust, legally compliant, and aligned with business objectives.

Working closely with Sales, Legal, Finance, IT, Security, Customer Success, and other key stakeholders, you will accelerate deal closure, reduce commercial risk, strengthen governance, and continuously enhance contracting processes to support revenue growth and seamless cross-functional collaboration across the ecosystem.

• Own and drive the full commercial contract lifecycle including drafting, initiating, negotiating, redlining, and executing enterprise SaaS and professional services agreements globally.
• Lead complex multi-party commercial negotiations while balancing customer needs, legal frameworks, and risk management.
• Manage renewals, upsells, partnership agreements, NDAs, MSAs, SOWs, and strategic customer contracts.

• Manage CRM pipelines across Hub Spot and Salesforce, ensuring data accuracy, forecasting discipline, and clear visibility of opportunities.
• Build robust bid management and deal governance processes to improve win rates and reduce delays.
• Increase commercial deal velocity through streamlined approval and contracting workflows.

• Develop scalable contract templates, commercial frameworks, and governance models.
• Build playbooks for Sales and Customer Success teams to shorten sales cycles and improve conversion rates.
• Introduce best practices for pricing approvals, escalation routes, and commercial decision-making.

• Partner with Sales, Finance, Legal, Customer Success, Product, and Leadership teams to align commercial terms with business objectives.
• Support strategic initiatives involving new market entry, partnerships, and enterprise customer acquisition.

• 4‑7 years of experience in contract management, preferably within the software, SaaS, aviation, or related industries.
• Proven experience drafting, reviewing, and negotiating commercial contracts independently.
• Strong experience in SaaS, aviation technology, enterprise software, or B2B technology sectors.
• Knowledge of data protection and data processing agreements is desirable.
• Experience working with contract lifecycle management tools and CRM systems is an advantage.

• Strong negotiation skills and commercial acumen.
• Excellent interpersonal and communication skills, with the ability to build effective relationships across internal and external stakeholders.
• High attention to detail, particularly in contract review, redlining, and version control.