Head of Account Management and Sales Operations, Staffed ONLINE Limited

What They’re Looking For

Our client is a fast‑growing cosmetics manufacturing business with an enviable reputation for quality, innovation, and partnership. They are proud to work with some of the most exciting brands in personal care, and as their business scales, so does the ambition behind their commercial team.

This is a brand‑new role, created because they’ve grown. They need a commercially sharp, people‑first leader to take day‑to‑day ownership of their account management function protecting what they’ve built, and driving what comes next.

If you're a B2B sales leader who thrives in technically complex, relationship‑driven environments and you want a role where your impact will be immediate and visible, our client would love to hear from you.

Our client has grown significantly and this role exists because of that success. You'll step in as the single point of accountability for revenue delivery across their customer base, leading a talented team and working hand‑in‑hand with the Commercial Director to shape how they go to market.

You’ll own the relationship with their top account, lead joint business planning across all key accounts, and build the operational rigour that lets their commercial team perform at its best. This is a high‑profile, high‑impact position with real scope to leave your mark.

• Own the annual revenue target across all key and managed accounts, with full accountability for delivery and forecast accuracy.
• Act as the senior commercial relationship holder for our client’s anchor account, working closely with the dedicated Senior AM.
• Lead joint business planning across key accounts – commercially rigorous and aligned to their growth objectives.
• Identify and execute growth opportunities – volume, range extension, NPD listings, and new categories.
• Set performance standards and escalation protocols for small accounts managed via the Inside Sales Executive.

• Own the commercial approval process for complex pricing proposals involving formulation and packaging variables.
• Develop robust, defensible pricing models that balance margin protection with competitive positioning.
• Ensure the team has the tools, templates, and capability to turn around accurate proposals within agreed timescales.

• Line manage and develop a team of five, setting clear objectives, running 1:1s, and building individual development plans.
• Foster a high‑performance, customer‑first culture with strong commercial acumen at its core.
• Recruit and onboard commercial talent as the business continues to grow.

• Drive accurate CRM usage and pipeline reporting across the accounts and new business team.
• Deliver monthly revenue forecasts, account performance reports, and risk registers to the Commercial Director and board.
• Work cross‑functionally with operations, finance, and R&D to ensure customer commitments are deliverable and margin is protected.

• Significant B2B sales leadership experience, ideally in FMCG, personal care, cosmetics, contract manufacturing, or adjacent sectors.
• A proven track record managing large, complex customer accounts and protecting high‑value revenue relationships.
• Experience leading and developing commercial teams including Account Managers and sales support functions.
• Strong grasp of consultative, long‑cycle sales (6 – 12 months) involving multiple stakeholders and technical variables.
• Commercial fluency in pricing, margin management, and proposal development – comfortable challenging numbers and building business cases.
• Experience working cross‑functionally with operations, supply chain, or R&D in a product manufacturing environment.

• Background in personal care, toiletries, or beauty – an understanding of formulation and packaging complexity is a real advantage.
• Experience managing a customer representing a disproportionately large share of revenue.
• Exposure to NPD commercialisation – briefing, costing, and negotiating new product listings with retail or brand customers.
• Familiarity with CRM platforms such as Salesforce or Hub Spot.

• 37.5 hour week;
  Monday – Friday; 8 am to 4 pm
• Company Bonus Scheme
• Quarterly Incentives
• Long service award
• Company pension
• Employee discount
• Free on‑site parking