Senior Partner and Alliances Manager

Senior Partner and Alliances Manager (UK-based)

The Senior Partner & Alliances Manager will play a pivotal role in driving PCI Pal’s indirect revenue strategy, accelerating growth through a high-performing and strategically aligned partner ecosystem.

This role is responsible for owning and shaping the partner strategy, identifying and unlocking new routes to market, and ensuring partners are a primary driver of pipeline, revenue, and market expansion.

Working closely with the US-based VP of Partners & Alliances, the position will focus on developing strategic relationships, driving partner engagement, and creating scalable programs that increase pipeline contribution and revenue through indirect channels.

This is a highly visible role requiring a blend of strategic thinking, commercial leadership, and hands‑on execution.

• Have a proven track record of building and scaling partner ecosystems within B2B SaaS, payments, or contact centre technology
• Deliver measurable indirect revenue growth through strategic partnerships
• Have experience working with CCaaS/UCaaS providers and a strong understanding of the contact centre landscape
• Are commercially driven, self‑motivated, and results‑oriented
• Are an excellent communicator, able to influence stakeholders and clearly articulate complex solutions
• Have strong experience managing sales cycles and partner‑led opportunities end‑to‑end
• Are comfortable using CRM tools (e.g. Salesforce) for pipeline management and forecasting
• Ideally have knowledge of PCI DSS, payment security, or compliance environments
• Are willing to travel and represent PCI Pal at partner and industry events
• Own and execute the UK partner strategy, aligned to global growth objectives and revenue targets
• Drive indirect revenue growth through strategic partner engagement, pipeline creation, and deal progression
• Manage, develop, and expand existing PCI Pal partnerships, ensuring deep engagement across partner organisations to maximise retention and growth
• Identify, prioritise, and secure new strategic partners to expand market reach and capability
• Build and maintain executive‑level relationships with key partners, acting as a trusted advisor and primary point of contact
• Lead complex partner negotiations and act as the escalation point for commercial and operational challenges
• Develop and deliver short‑ and long‑term partner plans that support PCI Pal’s revenue ambitions
• Ensure partners are fully enabled to position, sell, and deliver PCI Pal solutions effectively
• Collaborate cross‑functionally to represent partner needs internally, aligning with Sales, Marketing, Product, Engineering, and Customer Success teams

• 25 days holiday, rising to 28 days per annum with length of service
• Medical, dental and optical insurance cover
• An exciting and flexible working environment surrounded by friendly and committed co‑workers
• Electric Vehicle Scheme incentive
• "Work from anywhere" 2 weeks per year policy
• Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
• Training and development opportunities
• Ad‑hoc team events, incentives and competitions