Digital Account Manager

Contract: Temporary, 5 months

Location: Remote (work from home) with a monthly team meeting in London (preferred but not mandatory)

Start Date: 5th January 2026

Requirements:
Must be UK based and hold a UK passport

We’re looking for a talented Digital Account Manager to join our team on a temporary 5-month contract. If you’ve got at least three years of experience in a creative or marketing agency, excellent project management skills, and the ability to manage multiple accounts at once, we’d love to hear from you.

This is a hands‑on role in a small, positive, and collaborative team. We’re looking for someone who’s not only organised and proactive but also has the spark and passion to get stuck in wherever needed, because here, roles often merge, and everyone pitches in where they can to help each other.

• Own projects from initial brief all the way through to delivery, ensuring deadlines, budgets and quality are consistently met.
• Plan and manage project timelines, resources and budgets using Trello
  .
• Lead client communication, including status calls, managing feedback rounds and ensuring expectations are met.
• Act as the bridge between clients and internal teams – designers, content writers, freelancers and other specialists.
• Support the team with social scheduling in SEMrush
  , ensuring social posts are delivered on time.
• Proofread and quality‑check copy & design across a range of formats, including social media posts, blogs, newsletters, website content and more.
• Maintain project trackers, schedules and documentation.
• Spot opportunities to add value to client accounts, supporting wider team objectives.
• Stay adaptable to changes in project scope, maintaining clear communication with clients and internal stakeholders.
• Provide support to the wider team, including the Managing Director, with a variety of tasks as required.
• Problem‑solve proactively and work independently to keep projects moving.

• Proactive communication – keep both clients and internal teams updated, escalating issues and finding resolutions timely.
• Process‑driven – follow agency systems and processes to maintain consistency throughout projects.
• Timeline management – set realistic schedules and address delays early, finding solutions as needed.
• Ownership & accountability – take responsibility for delivery, quality and outcomes.
• Collaboration – share updates, feedback, and energy to support the team.
• Passion & positivity – bring ideas, enthusiasm and a can‑do approach to every project.

• Strong organisational, communication and problem‑solving abilities.
• Ability to manage multiple projects simultaneously while meeting deadlines.
• Strong attention to detail – ensuring all content is accurate and error‑free before it reaches the client.
• Allocate resources and team members efficiently.
• Track project expenses and manage budgets, flagging potential overruns.
• Balance workloads across internal teams and freelancers.

• Review deliverables to ensure they meet client expectations and agency standards.
• Work with the creative team to streamline QA processes for consistency.

• Provide regular updates and manage client expectations.
• Address requests and scope changes promptly, with transparency on timelines and budgets.
• Maintain accurate records of communications and scope changes.

• Keep project files and documentation organised and up to date.

• Minimum 3 years’ experience as an Account Manager or Project Manager in a creative/marketing agency.
• Strong project management experience, able to plan, prioritise and deliver across multiple clients.
• At least 2 years working within a creative agency
  , with a good understanding of design processes and terminology.
• Experience coordinating cross‑functional teams including designers, writers and freelancers.
• Proven ability to keep projects on budget and on schedule.
• Confident using Trello for project management and SEMrush for social scheduling.
• Skilled in managing trackers, scheduling, and monitoring progress.
• Strong communicator – both written and verbal – with experience leading client meetings…