Customer Service Executive - FTC​/Secondment

Overview

You will play a key role in delivering a seamless customer journey across Smart Generation Operations, acting as a trusted Energy Advisor and support function within the team. You will support the end-to-end operational process, ensuring customers receive accurate, timely, and professional service while contributing to the company’s future growth plans. This position is central to maintaining high levels of customer satisfaction and loyalty through strong operational delivery, effective communication, and collaborative working across multiple business functions.

The role requires a highly organised and customer-focused professional with strong administrative, analytical, and relationship management skills. Responsibilities include managing operational processes, preparing accurate quotes and statements, maintaining CRM systems, resolving customer queries, supporting billing and debt management activities, and liaising with internal stakeholders to improve processes and service delivery. You will thrive in a fast-paced environment, demonstrate excellent teamwork and attention to detail, and contribute proactively to continuous improvement initiatives and specialist operational projects.

• Manage operational processes and support end-to-end customer journeys.
• Prepare accurate quotes and statements.
• Maintain CRM systems and ensure data quality.
• Resolve customer queries in a timely and professional manner.
• Support billing and debt management activities.
• Liaise with internal stakeholders to improve processes and service delivery.
• Contribute to continuous improvement initiatives and specialist operational projects.

• Work experience in a similar position with transferable skills.
• Ability to manage a heavy workload and organise a stream of tasks into a fluid process.
• High-level analytical skills and the ability to interpret and communicate findings.
• Knowledge of the UK energy industry, understanding of energy markets (electricity) and a high-level understanding of energy pricing and trading.

• Global Impact:
  Offices in the UK, US, and Australia with plans for further expansion; opportunities to explore new markets and make a global impact.
• Flexible Working:
  Option to work from anywhere in the world for up to 30 days a year, supporting work–life balance.
• Commitment to Diversity and Inclusion: A diverse culture and a focus on inclusion across background, disability, religion, gender identity, sexuality, and ethnicity.

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to other offices may be required.

Once we receive your application, it will be reviewed by a human. The process typically takes around 2–3 weeks, with 2 stages of video interviews using Teams. This can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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