Customer Service Executive - FTC​/Secondment

Daily salary 28,000.00 GBP - 32,500.00 GBP

You will play a key role in delivering a seamless customer journey across Smart Generation Operations, acting as a trusted Energy Advisor and support function within the team. You will support the end‑to‑end operational process, ensuring customers receive accurate, timely, and professional service while contributing to the company’s future growth plans. This position is central to maintaining high levels of customer satisfaction and loyalty through strong operational delivery, effective communication, and collaborative working across multiple business functions.

The role requires a highly organised and customer‑focused professional with strong administrative, analytical, and relationship management skills. Responsibilities include managing operational processes, preparing accurate quotes and statements, maintaining CRM systems, resolving customer queries, supporting billing and debt management activities, and liaising with internal stakeholders to improve processes and service delivery. You will thrive in a fast‑paced environment, demonstrate excellent teamwork and attention to detail, and contribute proactively to continuous improvement initiatives and specialist operational projects.

• Work experience in a similar position previously with transferable skill;
• Managing a heavy workload where a constant stream of seemingly disjointed tasks must be organised into a fluid process.
• High‑level analysis and ability to interpret and communicate the analysis;
• Knowledge of the UK energy industry, understanding of the energy markets, particularly electricity, and high‑level understanding of energy pricing and trading.

• Global Impact:
  With offices in the UK, US, and Australia, and plans for further expansion, you’ll be part of a dynamic, globally‑minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working:
  Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work‑life balance, recognising that your well‑being matters.
• Commitment to Diversity and Inclusion:
  We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.