EMEA Operational Account Manager - Remote Working

Job Title

EMEA Operational Account Manager

Our prestigious client seeks a dynamic Regional Operations Account Manager to lead the performance and ongoing development of a major global account across the EMEA region.

• Lead and motivate regional teams to ensure the smooth delivery of services and operational excellence.
• Act as central point of contact for the key client, building trusted relationships and proactively representing the team in high‑level meetings, projects, and initiatives.
• Identify and drive continuous improvement opportunities in processes, performance, and collaboration—ensuring we consistently exceed expectations.
• Coordinate across teams and time zones, helping operational staff translate goals into results while maintaining focus on quality, compliance, and customer satisfaction.
• Plan, organise and direct artwork production activities and resource work within the teams in collaboration with the Life Cycle Management & Printed Packaging Materials group.
• Build and maintain excellent contact with key decision makers internally and externally.
• Ensure team optimises resource to best utilise available capacity.
• Monitor and measure performance of the account through KPIs and metric reporting.
• Build out a clear strategy for improvements across the account and help execute this strategy with the delivery teams.
• Work closely with internal and external Quality functions to ensure compliance and audit readiness.
• Develop a perceptive awareness of the customer’s actual requirements and translate back to the operational teams.
• Act as key point of contact for the customer regarding operational issues, including any customer specific requirements.
• Lead the process of investigating customer complaints and ensure records are kept within the QMS; be responsible for CAPAs and communication of complaints/non‑conformances to the wider teams.
• Provide project management and critical path management as appropriate.
• Identify areas for improvement, offer solutions and monitor new processes.
• Deliver annual performance appraisals and individual coaching sessions.
• Adhere to stated policies and procedures relating to health and safety, and quality management.
• Develop & cement a good team‑working environment.

• 3+ years’ experience in an Operational Management or similar Account Management / Customer Relationship Management role.
• Proficiency in CRM software and Microsoft Office Suite.
• Experience of packaging/labelling processes (preferred but not essential).
• Excellent communication and presentation skills.
• Resilient attitude, not afraid to challenge.
• Willingness to travel to clients (UK/Europe) on occasions (