B2C Operations Consultant

B2C Operations Consultant

Let’s shape the future together

We’re shaping our business around people. While our cars embrace leading‑edge technologies, we never employ technology for its own sake. Instead, our focus is on adapting technology to benefit people. This philosophy extends to the sales and customer experience we aim to deliver. Do you want to be a part of creating the exciting solutions of tomorrow’s mobility? Then look no further, join us.

Welcome to a fast‑paced, people‑focused operations environment where no two days are the same!

You’ll be joining our B2C Operations team, working closely with colleagues, retailers, and customers to deliver a seamless end‑to‑end experience. We’re a supportive, collaborative team that thrives on delivering exceptional service and getting things right the first time.

Based in Maidenhead/Daventry, our team works at the heart of the customer journey — making sure everything runs smoothly behind the scenes while creating a personalised and premium experience for every customer.

We operate in a dynamic, target‑driven environment, where teamwork, ownership, and attention to detail are key.

Please note this is a fixed term role, for 12 months.

• Competitive salaries reviewed and benchmarked annually
• Discretionary, performance related bonus scheme
• Hybrid working in state‑of‑the‑art offices or from home when convenient
• 28 days holiday + bank holidays (4 fixed & 4 unfixed) + opportunity to buy up to 5 additional days
• 15 days work from anywhere in the world policy
• 24 weeks enhanced and flexible parental leave for all employees up to a child’s 3rd birthday
• Matched pension contribution up to 5%
• Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
• 2 paid volunteering / charity days per year
• Subsidised onsite restaurant plus free refreshments and snacks
• Onsite electrical charging for Plug‑In Hybrid Electric or Battery Electric vehicle
• Salary sacrifice spend limit refreshed each tax year
• Discounted shopping site with many brands and online retailers

Your role with us will be hands‑on, varied, and full of learning opportunities.

• Managing administrative processes with accuracy and attention to detail
• Supporting vehicle orders, cancellations, and registrations
• Sending and managing financial contracts and agreements
• Using CRM systems (like Salesforce) to track and support customer journeys
• Acting as a point of contact for retailers — answering queries and providing updates
• Taking ownership of queries and aiming for first‑contact resolution
• Managing multiple tasks at once while meeting deadlines and targets

We’re looking for enthusiastic, motivated individuals who are ready to learn and make an impact. Here’s what will help you succeed:

• Comfortable using technology and systems (experience with CRM tools like Salesforce is a bonus!)

• Strong organisation and attention to detail
• Excellent communication skills — both written and verbal
• A natural team player who enjoys collaborating
• Empathy and the ability to build rapport quickly
• Self‑motivated and able to manage your own workload
• Comfortable working in a target‑driven, fast‑paced environment
• A passion for delivering outstanding customer service
• Most importantly, you’ll bring a positive attitude, willingness to learn, and energy to make a difference every day!

Maidenhead, GB, SL6 4FL
/ Daventry, GB, NN11 8QN