PNC Case Resulting Officer

Birmingham, West Midlands, United Kingdom (On-site)

• Job Identification 2381
• Job Category IT & Digital / Information Management
• Posting Date 06/05/2026, 11:49 AM
• Locations 199, Park Lane, Birmingham, B6 5DD
  , GB (On-site)
• Apply Before 06/21/2026, 10:55 PM
• Job Schedule Full time
• Employee Type Permanent

The Police National Computer is a database containing over 13 Million nominal records (Approximately 12 Million being criminal records). Over 68 Million vehicle records and in the region of 61 Million Driving Licence records. Owned by the Home Office with access being granted to all Police Forces and many other organisations West Midlands Police on average perform in the region of 1 million transactions on the PNC Monthly.

The PNC bureau are responsible for updates to the records to ensure that the records owned by the Force are timely and accurate to enable operational colleagues to make operational policing decisions on the most up to date and accurate intelligence and data available.

To provide an accurate timely input to Court cases requiring manual resulting on PNC and other supporting functions aligned to the resulting and accuracy of PNC records.

• Input data from source documents/Systems onto PNC
• Interrogate HMCS case management systems and obtaining court listing information.
• Interrogate Bichard 7 portal and result cases on PNC at point of adjournment and conclusion
• Ensure cases commenced over 12 Months ago are investigated to ensure results are added in timely fashion
• Complete peer review audits as required to ensure data quality is maintained
• Carry out any other duties commensurate with the purpose and grading of the post that may from time to time be determined

• Evidence of ability to deal with enquiries (internal and external) courteously, e.g. demonstrate commitment to customer care.
• Experience in use of PNC (updating experience preferred)
• Ability to use or be trained on a range of operational computer applications and communication systems e.g., Bichard 7 (HMRC case results portal), LIBRA (Magistrates courts results), Common Platform, Exhibit (Crown Court Results) and Outlook.
• Vetted to MV Level 3 (or willing to be vetted to that level)
• Able to use routine office systems, including filing, photocopying, registers, logs and complete statistical returns to required quality standards.
• Knowledge or experience of the workings of the court systems in relation to case handling.
• Ability to demonstrate a flexible attitude towards work and to support team objectives.
• Be aware of the Force policies in relation to equality and diversity and challenge instances of non-compliance.
• Be aware of own responsibilities and actions concerning health and safety at work and report shortfalls in health and safety to line management.

It is a special condition that post holders will be required to undertake PNC training to full PNC Phoenix level. Failure to complete the Phoenix course successfully may result in redeployment to an alternative position elsewhere in the organisation. Your grading in this post would not be protected.

The hours of work are 36.5hrs a week at times agreed by management. Core operating hours of the PNC resulting section are 08:00 – 18:00. Duties may vary according to local operational needs.

Successful applicants will be required to pass Management Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test.

To be confirmed.

For further information regarding the role, please contact Amanda Gray on amanda

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel, parking, daily costs of living and leisure activities.
• A comprehensive wellbeing package…