Bereavement Officer

Grade C - £35,412 – £44,075

Working 36.5 hours per week

Working pattern: Monday to Friday, with approximately 1 in 6 weekends on standby (subject to change) and occasional weekend and Bank Holiday working required.

Birmingham City Council Bereavement Services manages the city’s cemeteries and crematoria. As a Grade C Manager, you will play a key role in leading day to day operations across our Cemetery Hubs.

Working closely with the Head of Bereavement Services, Registrars, and operational teams, you will:

• Lead and manage staff to deliver efficient, sensitive, and high‑quality services to the public, ensuring compliance with all relevant statutory requirements.
• Oversee the management and presentation of cemetery grounds and associated facilities, support the Registrar when required, supporting operational decision making and service delivery improvements.
• Motivate teams, manage resources, and maintain high standards, using IT systems effectively to support operations, reporting, and administration.

• Strong experience in a supervisory or managerial role within a sensitive environment.
• Experience in managing a portfolio of sites.
• Excellent organisational skills with a high level of accuracy and attention to detail.
• Excellent interpersonal skills, with the ability to support individuals experiencing grief or distress within a sensitive environment.
• Strong customer service experience.
• Ability to work in a pressurized environment independently and as part of a team.
• Effective communication skills, both written and verbal.
• Computer literacy.
• Willingness to undertake training.
• Flexibility to work across all sites including other locations across Birmingham.
• Full UK driving licence.

• Flexible working arrangements.
• Ongoing training and development, with clear progression opportunities.
• Generous annual leave starting at 30 days plus Bank Holidays.
• Access to a wide range of employee benefits and discounts.
• A supportive workplace, including an Employee Assistance Programme.

Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all of our people.

Proof of right to work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.