Care Advisor; Relationship & Sales Focus

Could you be the voice that helps a family find the perfect care?

Care Advisor (Relationship & Sales Focus)

Care Advisory Hub

£14.00 per hour (Approx. £29,120 per annum) + Performance Related Bonus

Lowestoft (Head Office) - Hybrid (Min 1 day in office)

Full Time (40 Hours) - Permanent

"4-Day Week" Model (4 days on, 3 days off)

We are transforming our Care Advisory Hub and looking for exceptional individuals to join us. This is NOT a "Call Centre" role. This is a high-impact Sales & Relationship role. You will act as the trusted guide for families navigating the emotional journey of finding care, managing the entire pipeline from the first enquiry to the final move‑in.

• Your
  
  Schedule:
  
  You will work 4 days per week on 10‑hour shifts (08:00 - 18:00).
• Your Time Off:
  You will have 3 rest days every week.
• Fully Paid Breaks:
  Uniquely, all your breaks (1 hour per shift) are fully paid.
• Christmas Day:
  We are CLOSED, guaranteeing you this time off.

• Lead Ownership:
  You are responsible for your own pipeline. You will conduct discovery calls, book show rounds, and relentlessly follow up to drive occupancy.
• Commercial Focus:
  You will match family needs to the right home, balancing empathy with the commercial drive to convert enquiries into admissions.
• CRM Expertise:
  You will maintain 100% data accuracy in Care Compass (Salesforce CRM).

• Operational
  
  Hours:
  
  08:00 - 18:00, 7 days a week.
• Weekend Commitment:
  You must be available to work alternate weekends (Sat & Sun).
• Hybrid Working:
  You may work from home (WFH) on designated days, provided you have a private, quiet workspace suitable for confidential calls (GDPR Requirement).
• On‑Call Obligation:
  To support our "Sunday Solo" coverage, you will be part of a rotating Sunday On‑Call Rota.
  
  Note:
  
  This is a resilience measure. If activated (remote/WFH), you will be paid for the hours worked. The standby commitment is compensated via your paid break allowance.

• Confident Self‑Starter:
  You are happy working autonomously. You can manage your own day and handle complex queries without constant supervision (essential for weekend working).
• Empathetic but Commercial:
  You can build rapport instantly but are not afraid to discuss fees and funding.
• Tech‑Savvy:
  Experience with Salesforce or similar CRM systems is a distinct advantage.

Senior Care Advisor

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme.
• Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
• Loyalty Bonus:
  Accrue up to 5 additional holiday days depending on length of service.
• Refer a friend and receive a thank you gift of up to £500.
• We’ll pay for your full DBS disclosure.
• Enhanced rates of pay for bank holidays.
• Paid breaks – we think it’s essential that all staff can take breaks without fear of losing money, so we pay for you to have a break during working hours.
• Company Pension Scheme.
• Employee Wellness Health Assured Benefit Program.
• Employee Benefits & Discount Scheme.
• New "4-Day Week" Model (4 days on, 3 days off).

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.