Senior Specialist: Client Development

Overview

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Commercial team as a Client Development Senior Specialist / Executive.

Hours:

9:30 a.m. to 5:30 p.m. with flexibility in accordance with the needs of the business.

Our current working from home policy allows for two days working from home, subject to business need. This policy is subject to change and does not form part of contractual terms.

This role will play a central part in advancing the operational elements of the firm's Client Feedback (Client Listening) program and supporting key clients in Mayer Brown's Global Client Team Program and— both strategic priorities for the firm. The position is split between two core areas of responsibility:

(1) providing programme management support to the Client Listening program; and

(2) delivering business development support for the firm's Global Client Teams and key client accounts.

The Global Client Team Program comprises approximately 60 client teams operating across practices and offices worldwide. These teams ensure a consistent, client-focused approach at both the global and regional levels.

The Client Feedback program has expanded significantly over the past two years and has become an increasingly vital component of the firm's client engagement strategy. Through this program, Mayer Brown solicits candid client feedback to identify strengths and, more importantly, opportunities for improvement. We have interviewed over 150 clients since 2023.

This role requires close collaboration with colleagues across the Global Commercial team.

Responsibilities include:

Client Listening Program

Working alongside the Assistant Director, Head of Client Engagement:

• Provide programme management support to the firm's client feedback program, including progress tracking, internal and external communications (including client liaison), proactive management of the interview pipeline and management of agreed actions
• Assist with the production of regular feedback reports for firmwide management that highlight key trends in client feedback and quantitative data such as NPS scores
• Support client interviewers and attend client interviews where appropriate, with a view to undertaking training to become competent in handling own interviews over time
• Prepare presentations to feedback results to partners and client team leaders as appropriate
• Act as an ambassador for the client feedback program, creating opportunities to conduct client interviews
• Maintain accurate records and data within the CRM and other systems relating to client listening activity

Client Development Support

Working alongside the specific client team leaders (including commercial leaders)

• Support the day-to-day needs of an agreed portfolio of Global Client Teams, ensuring assignments and projects are properly managed and in alignment with the firm's overall strategic efforts
• Manage continuous communications and interaction with client teams, including responsibility for periodic reports, analysis and progress monitoring
• Direct client liaison and management of client panel reporting requirements
• Where necessary, manage and support responses to panel RFPs, pitches, presentations and other…